TQUK’s exponential growth continues as we now offer End-Point Assessment for the Production Chef Apprenticeship!

Production Chefs work as part of a team in time-bound and challenging kitchen environments. They must maintain excellent standards of hygiene as they produce food in high volumes from standardised menus and recipes. Some of their other duties include:

  • Producing food meeting portion controls and budgetary constraints
  • Adapting and producing dishes to meet special dietary, religious and allergenic requirements
  • Following, completing and maintaining production schedules, legislative and quality standard documentation
  • Communicating internally and externally with customers and colleagues

After Apprentices have undergone their programme (typically lasting 12 months) they will need to pass their End-Point Assessment. This consists of three assessment activities:

  • On-Demand Test
  • Practical Observation
  • Professional Discussion

On-Demand Test

The On-Demand Test will be a 60-minute multiple-choice test that consists of 30 questions. Each question will have four response options and there will be one mark given per correct answer. The Test will be scenario based, requiring the Apprentice to demonstrate reasoning and joined up thinking against key elements of the Apprenticeship Standard. It will also be on-screen and computer marked unless a paper-based test is required. The Test will take place in a controlled environment away from the pressures of work. Some of the subjects that the Test will cover include:

  • The importance of organisational or brand specifications and consistency in food production
  • Techniques for the preparation, assembly, cooking, regeneration and presentation of food
  • The importance of following legislation and the completion of legal documentation
  • Principles of customer service and how individuals impact customer experience

The Test will be externally set and marked by the EPAO (that’s us!) and can be taken either on the Employer’s premises or off-site. It will be graded on a Fail/Pass/Distinction basis.

Practical Observation

In the Production Chef Apprenticeship Standard, Apprentices are required to demonstrate their skills, competence and behaviors in an element job role. To achieve this, they will have to undergo a Practical Observation in the workplace conducted by their End-Point Assessor. This Observation will last for a total of 120 minutes +/- 10% and will allow the Apprentice to demonstrate the skills and behaviours required by the Apprenticeship Standard, including:

  • Checking, preparing, assembling, cooking, regenerating, holding and presenting food with adherence to individual customer requirements
  • Upholding quality and brand/organisational standards as well as safe and hygienic practices

The Observation may be split up to cover organisational requirements, preparation and service. Only one Apprentice will be observed at a time. In the Observations, it is recommended that the End-Point Assessor ask the Apprentice questions to clarify their observations. This questioning should take place at the end of the Observation within a 20 minute time period and will not interfere with the tasks that the Apprentice is undertaking.

The Observation will be scheduled in advance during the EPA planning meeting to allow the Apprentice to prepare fully. The timings and venue will be planned and the Observation will take place when the Apprentice is in their normal place of work. It will be graded on a Fail/Pass basis.

Professional Discussion

The Professional Discussion will be a 40 minute +/- 10% discussion between the Apprentice and their End-Point Assessor. The Discussion will be planned in advance to allow the Apprentice to fully prepare and will be structured to draw out the best of their energy, competence and excellence. The Discussion will take place in a controlled environment and may be conducted using video technology, as long as fair assessment conditions can be maintained.

The End-Point Assessor who marked the Observation will usually be the same person who conducts and marks the Professional Discussion. This allows the Assessor to ask the Apprentice questions covering:

  • The period of learning, development and continuous assessment
  • Coverage of the standard
  • Personal development and reflection

The number of questions asked in total will vary according to the depth of the answers given and how many follow up questions are required. However, the Assessor must prepare a minimum of 7 questions to ask the Apprentice to cover all the assessment requirements and give the Apprentice the opportunity to demonstrate the requirements needed for a Distinction. The Professional Discussion will be graded on a Fail/Pass/Distinction basis.

Grading

The overall grade will be based on the Apprentice’s performance across all the assessment methods. To pass their apprenticeship, they must pass all three assessment activities. Their overall grade is then decided according to the grading table below:

On-Demand Test

Practical Observation

Professional Discussion

Overall Grade

Pass

Pass

Pass Pass
Distinction Pass

Distinction

Pass

Pass Pass
Distinction Distinction

 

After their apprenticeship, Apprentices can work in a range of establishments including schools, hospitals, the Armed Forces, care homes and pub kitchens.

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And there you have it! We hope this helped you gain more insight into the End-Point Assessment for the Production Chef Apprenticeship. Whether you’re an interested Apprentice, Training Provider or Employer, the TQUK’s Production Chef EPA will ensure that all Apprentices have the necessary knowledge, skills and behaviours to go out into the world and become a fantastic Production Chef!

To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

We’ve added another one to the books! TQUK EPA now offers End-Point Assessment for the Customer Service Specialist Apprenticeship!

Customer Service Specialists are the main professional in their organisation responsible for direct customer support. They act as a referral point for dealing with complex and technical customer queries, and also function as an escalation point for complicated or ongoing customer problems. They are an expert in their organisation’s products and services, and will share their knowledge with their wider team and colleagues.

Customer Service Specialists are required to analyse data and customer information in order to improve customer service across their organisation. Individuals in this role will be able to work in a range of environments including contact centres, webchat, the service industry or any other customer service point.

After undergoing an extensive training programme, Apprentices will need to pass their End-Point Assessment. The End-Point Assessment for the Customer Service Specialist Apprenticeship will last for a maximum of three months and will consist of three components:

  • Practical Observation with Questions and Answers
  • Work-Based Project Supported by Interview
  • Professional Discussion with Portfolio of Evidence

Practical Observation with Questions and Answers

The Practical Observation will be graded on a fail/pass/distinction basis and will be covered in one session lasting 60 minutes +/- 10%. The Apprentice will be given 2 weeks’ notice of their Observation. The Observation can be carried out before or after the Work-Based Project but it is recommended that it should take place before the Professional Discussion.

The Apprentice will be observed in their workplace carrying out a range of day-to-day duties. The Observation should include activities which allow the Apprentice to demonstrate the full range of their knowledge, skills and behaviours. Apprentices should also have the opportunity, if required, to move from one area of their business to another in order to demonstrate how they’ve applied their knowledge, skills and behaviours to achieve their work objectives.

The Observation must:

  • Reflect typical working conditions
  • Allow the Apprentice to demonstrate all aspects of the standard being assessed
  • Take a synoptic approach to assessment
  • Be carried out on a one-to-one basis

The Practical Observation must also include questioning by the End-Point Assessor to clarify that the Apprentice’s knowledge and understanding is being applied to their work. Questions must be open-ended and End-Point Assessors may ask supplementary questions, in addition to the standardised questions devised by the EPAO, to seek further clarification from the Apprentice.

Work-Based Project Supported by Interview

The Work-Based Project is designed to ensure that the Apprentice’s learning meets the needs of their business and is relevant to their role. Apprentices must submit a 2,500 word +/- 10% Written Report on a Project that they have carried out to their EPAO two weeks before their Interview. All work on the Project must be undertaken over two months in the End-Point Assessment period. The subject of the Written Report should be agreed with the EPAO with guidance from the Employer to ensure that they can comment on the appropriateness for the business, but the EPAO will ultimately make the decision on whether to approve the Written Report.

The Project should cover a specific high-level challenge that the Apprentice has dealt with, such as a complaint or a difficult situation. The Written Report should:

  • Explain what the challenge was
  • Explain what actions, including planning and execution, that the Apprentice undertook
  • Explain what solutions were offered
  • Include details of any recommendations that were made to change a policy or process
  • Explain any feedback from the customer
  • Include details of the Apprentice’s responsibilities and results

The Written Report should include annexes consisting of evidence of the Apprentice’s actions. This can include emails, letters, meeting notes, call logs and so on.

The Work-Based Project will be supported by an Interview. This Interview will last for 60 minutes +/- 10% and will focus on the Written Report. It can take place face-to-face or with online video conferencing, if appropriate. Regardless, it will be conducted in a controlled environment in a quiet room free from distraction.

The Apprentice will be asked 10 competency-based questions by their End-Point Assessor. The Apprentice’s responses in the Interview will be assessed in addition to the Work-Based Project and End-Point Assessors will grade the Project and Interview holistically as a fail, pass or distinction.

Although there is flexibility in the order of assessment activities, it is recommended that the Work-Based Project takes place before the Professional Discussion.

Professional Discussion with Portfolio of Evidence

During their programme, Apprentices must gather a Portfolio that includes examples of their work throughout their apprenticeship. This portfolio will be used by the Apprentice to demonstrate to their Employer that they are ready for EPA. At least two weeks before their Professional Discussion, the Apprentice must extract 10-15 pieces of evidence from their Portfolio to submit to their EPAO which will support them in their Discussion. This evidence could include witness statements, customer feedback such as emails or letters, manager feedback from one-to-one sessions and so on.

The Professional Discussion will last for 60 minutes, +/- 10%. During the Discussion, the Apprentice will use evidence from their Portfolio to support them. The Discussion can be conducted face-to-face or with online video conferencing software and must take place in a controlled environment. The End-Point Assessor will use questions taken from a template set by the EPAO and will grade the Discussion as either fail, pass or distinction using the grading criteria in Appendix B in the standard.

Grading

In order to pass their apprenticeship, Apprentices must gain a pass in every End-Point Assessment element. Once the Apprentice has done this, their final grade can be calculated according to the table below:

Practical Observation with Q&A

Work-Based Project (Supported by Interview)

Professional Discussion (with Portfolio of Evidence)

Grade

 

Pass

Pass

Pass

Pass

Distinction

Pass

Distinction

Pass

Pass

Distinction

Pass

 

Distinction

Pass

Pass

Pass

Distinction

Pass

Distinction

Pass

Pass

Distinction

Distinction

After their apprenticeship is complete, Apprentices will be able to join the Institute of Customer Service as an individual member at professional level. If the Apprentice chooses to pursue customer service further in their career, then they may be eligible for further professional membership.

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And there you have it! We hope this helped all the interested Employers and Apprentices out there learn more about End-Point Assessment for the Customer Service Specialist Apprenticeship. If you’d like to see the other Apprenticeship Standards which we offer EPA for, then click here.

To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

 

If you want to jumpstart your career in 2019, then an apprenticeship is the perfect way to go!

Not only do apprenticeships allow you to earn while you learn, but they also provide a cost free alternative to university, give you valuable work experience and a high chance that you’ll secure permanent employment. In fact, 90% of apprentices stay in employment after their apprenticeship, with 71% of those staying with their employer after the end of their programme.

So, to help all those who have decided to take the leap, we’re offering four valuable tips to help you completely crush your apprenticeship application.

1. Choose The Right Apprenticeship For You

There are a large range of apprenticeships out there spanning many roles and sectors. Whether you’re interested in working in Hospitality, Healthcare or Management, there will be a perfect apprenticeship out there waiting for you.

So get out there and find it!

A great place to start is with the Find an Apprenticeship service. You’ll be able to search for any job title or employer you’re interested in, input your postcode, and the website will come up with all of the relevant apprenticeships available in your area. If you’re unsure of what specific job role you’d be interested in, you can also use the ‘browse’ function and look for an apprenticeship by category.

2. Conduct Research Into Your Role

Once you’ve found an apprenticeship that you’d like to apply for, make sure you thoroughly research the role. Familiarise yourself with all of the responsibilities along with the qualities that your employer is looking for. Spend a good amount of time reading through the job description and researching the company itself by looking at its website and learning about its values. You’ll need to think about how you will suit the role and the company to optimise your application and interview chances.

3. Personalise Every Application

That research that you conduct will come in handy once you write your application. Once you’re more familiar with what your potential employer is looking for, you can start to write about your own qualities and experiences and connect them with how you’d be perfect for the role.

Write about specific examples to back up your claims. If you say that you have great leadership skills, then give an example of how you’ve demonstrated this in the past. Also make sure that you have excellent spelling and grammar throughout your application as small mistakes never look great.

Furthermore, if you’re applying for multiple apprenticeships, make sure you personalise every application you send. Even if you’re applying for apprenticeships that have the same job role, each role and company will be different, and changing your application to match each role will give you a greater chance of securing several interviews

4. Look Smart and Remain Calm

If you manage to secure an interview, then well done! You should refresh yourself on all of the research that you conducted into your role and company. You can also research some questions that they might ask you in the interview and practice your answers beforehand so that you’re not caught off guard.

Your interview attire will depend on the role and the company. If you’re applying for a role in a more formal company then smart business attire, such as pressed shirts, blazers and trousers will be the way to go. However, if you’re not sure, then it’s best to check with the company before the day. Some employers don’t mind smart casual, or even casual wear, and wearing a suit and tie to an interview like this would look out of place.

Nerves are only natural before an interview. However, by preparing as best you can, having some faith in yourself and remaining calm and professional throughout your interview, you’ll put yourself in the best position to be accepted onto an apprenticeship and start your career off with a bang!

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We hope this helped all you aspiring apprentices out there with your applications!

To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

 

We’d like you to join The Hive!

We’re looking for Freelance Assessors across a range of apprenticeship standards to help us provide excellent, fair and comprehensive assessment of our apprentices. If you have an assessor qualification and a minimum of two years’ experience in assessing then check out all of our standards below and get all of the juicy details! If you’re interested, email epa@tquk.org with a CV and short cover letter to apply!

Freelance Associate Project Manager Assessors

Associate Project Manager apprentices manage business projects to ensure their success and work closely with a motivated and integrated project team to effectively meet the required project outcomes.

This assessor role requires you to have:

  • Excellent knowledge and understanding of the Associate Project Manager Apprenticeship Standard
  • The ability to contextualize the relevant work based project(s)
  • Current, relevant occupational knowledge and expertise at the relevant level of the occupational area(s) you are assessing, which has been gained through ‘hands on’ experience in the profession within the last 5 years

Find more details here!

Freelance Hair Professional Assessors

Hair Professional apprentices must have an intimate knowledge of hair types and will be able to instantly work with a diverse set of hairstyles. This standard contains two routes that apprentices can choose to pursue. To be an assessor, you must have:

  • Route 1: Hairdressing Level 3 qualification or equivalent experience of working at or above this level
  • Route 2: Barbering Level 3 qualification or equivalent experience of working at or above this level
  • 5 years’ worth of hands-on experience, with sufficient depth, as a hairdresser or barber at a senior level

Find more details here!

Freelance Healthcare Support Worker Assessors

Healthcare Support Worker apprentices will work in a team to deliver excellent and compassionate care to those who need it the most. They will attend to a range of clinical duties which includes monitoring health conditions and tracking the overall recovery of their patients.

This assessor role requires you to:

  • Be occupationally competent across the whole Healthcare Support Worker Standard
  • Be a registered healthcare professional or have completed a Level 3 Apprenticeship or regulated occupational competence qualification at Level 3 or above
  • Have experience of working in a health or social care setting within the last 2 years

Find more details here!

Freelance Senior Healthcare Support Worker Assessors

Senior Healthcare Support Worker apprentices will act as the main assistant to registered healthcare practitioners to help them deliver an excellent healthcare service to people of all ages.

This assessor role requires you to:

  • Be occupationally competent across the whole Senior Healthcare Support Worker Standard
  • Be a registered healthcare professional or have completed a Level 3 Apprenticeship or regulated occupational competence qualification at Level 3 or above
  • Have experience of working in a health or social care setting within the last 2 years

Find more details here!

We are also looking for other freelance assessors to join us! If you are occupationally competent in the standards below, then click the links to find out more details on how you can apply!

Business

Business Administrator Assessors

Learning and Development Practitioner Assessors

Learning and Development Consultant / Business Partner Assessors

Childcare and Education

Teaching Assistant Assessors

Children, Young People and Families Practitioner Assessors

Children, Young People and Families Manager Assessors

Healthcare

Adult Care Worker Assessors

Lead Adult Care Worker Assessors

Healthcare Assistant Practitioner Assessors

Hospitality

Hospitality Team Member Assessors

Hospitality Supervisor Assessors

Commis Chef Assessors

Chef De Partie Assessors

Senior Production Chef Assessors

Hospitality Manager Assessors

Production Chef Assessors

HR

HR Support Assessors

HR Consultant / Partner Assessors

Management

Operations/Departmental Manager Assessors

Team Leader/Supervisor Assessors

Retail

Retailer Assessors

Retail Team Leader Assessors

Retail Manager Assessors

Sales, Marketing and Procurement

Customer Service Practitioner Assessors

IT Technical Salesperson Assessors

Customer Service Specialist Assessors

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To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

With the recent additions of the Production Chef, Children, Young People & Families Manager and Children Young People & Families Practitioner Standards, we’re proud to announce that we now offer EPA for a nice, even 30 Apprenticeship Standards!

We’ve come a long way from our founding, when TQUK EPA was approved to deliver End-Point Assessment in April 2017. Since then, we’ve reached a lot of milestones on our journey to becoming a lead End-Point Assessment Organisation (EPAO) in the apprenticeship sector.

2018 was a particularly big year for us, as we were approved to deliver a huge number of Apprenticeship Standards and were the first EPAO to pass apprentices on a number of new standards in the U.K.! This includes passing the first apprentice in the country on the new Adult Care Worker Standard as well as the first apprentice on the new Lead Adult Care Worker Standard.

Now, we offer End-Point Assessment for an impressive 30 standards across a wide range of sectors! Some of our most popular sectors include Healthcare and Management, where we offer standards such as Adult Care Worker, Lead Adult Care Worker, Healthcare Support Worker, Operations/Departmental Manager and Team Leader/Supervisor. To see all of the standards that we offer End-Point Assessment for, head over to our Sectors page and give them a browse!

Stay tuned as we continue to grow in 2019 and gain approval for many more Apprenticeship Standards. We’re not planning to stop anytime soon!

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To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

Do you have what it takes to join The Hive?

TQUK EPA is growing at lightning speed, and we’re looking for more busy bees to join our team!

We’re on the hunt for an EPA Assessor Coordinator and an EPA Health and Social Care Assessor/Trainer to hop on board as we continue to establish our place as an industry leading EPAO. To see the full job descriptions of these roles, head over to our Join The EPA Team page!

EPA Assessor Coordinator

This role sits at the heart of our EPA team. This individual will support the growth of our assessment provision and maintain consistently high quality assessment practices. They will be responsible for growing our team of assessors, including an associate bank, and establishing rigorous assessment practices that meet and exceed customer expectation. They will recruit, train and monitor EPA performance through a series of structured training, standardisation and performance review activities that deliver excellent assessment practice.

This individual must be organised, have significant experience in both assessment and internal quality assurance and will thrive on keeping up with developments in an ever changing landscape.

A few key responsibilities include:

  • Taking a lead role in the active recruitment of End-Point Assessors in line with our current and upcoming EPA offers
  • Managing the on boarding process of all EPA Assessors, both permanent and associate
  • Managing and growing a bank of associate EPA Assessors
  • Implementing a programme of pre and post assessment standardisation activities / events
  • Monitoring the performance of assessors to ensure high quality practice is consistently maintained

The essential skills and qualifications that this individual must have are:

  • A minimum of 2 years’ experience within the specialist vocational sector
  • A minimum of 2 years assessing experience with robust knowledge of assessment techniques
  • Evidenced experience in the vocational sector at or above the level to which they will assess
  • Relevant assessor / IQA qualification
  • Level 2 English and Maths qualifications (or equivalent)
  • Excellent communication and interpersonal skills including report writing

We’d like someone who is confident and ambitious with a “can do, will do!” attitude. They should be motivated, energetic and take responsibility for their own area of work. But most importantly they should work well with others and have fun as they join the TQUK Team!

EPA Health and Social Care Assessor/Trainer

An apprenticeship End-Point Assessor is responsible for providing independent, fair, reliable and consistent assessment services to our customers working with apprenticeship standards. This EPA Health and Social Care Assessor/Trainer must use their assessment experience with relevant industry knowledge of the Health and Social care sector to form judgements and grading decisions on a variety of apprenticeship assessment activities. This individual must be flexible in their approach to all tasks and have exceptional assessment abilities with the independence to travel.

This is a dynamic role which requires the post holder to manage a caseload of both EPA and IQA activities, as well as provide training and guidance to new and associate EPA assessors and deliver EPA process training to partnering training providers and employers. As with the EPA Assessor Coordinator role, this individual must be organised, have significant experience in assessment and internal quality assurance and must be able to keep up with developments in an ever changing landscape.

A few key responsibilities of this post will be to:

  • Deliver outstanding End-Point Assessment and Internal Quality Assurance services to assigned apprentices and employers
  • Undertake End-Point Assessment activities with integrity and impartiality to offer a fair, reliable and consistent assessment experience for all apprentices and employers
  • Manage their assigned caseload to ensure all stages of the EPA journey are completed in a timely manner and to the expected standard
  • Produce accurate and well informed assessment feedback and written reports to validate assessment grading decisions
  • Support the on boarding process of EPA assessors through delivering training and wider induction activities

Their essential skills, experience and qualifications include:

  • A minimum of 2 years’ experience within the Health and Social Care sector
  • A minimum of a relevant Level 3 Health and Social Care Diploma
  • A minimum of 2 years’ assessing experience with robust knowledge of assessment techniques
  • Evidenced experience of preparing and delivering training
  • A relevant assessor and IQA qualification
  • Level 2 English and Maths qualifications (or equivalent)
  • Sound IT and digital literacy
  • Outstanding organisational and time management skills
  • The ability to work in a flexible manner, adapt to different environments and solve problems independently
  • Excellent communication and interpersonal skills including report writing

As with all of our staff at TQUK, we’d like someone with confidence, bravery and ambition. They should be able to maintain professional standards and boundaries, develop great relationships with team members, customers and stakeholders and be motivated and enthusiastic in their work!

As mentioned above, if you’re interested in these roles then you can go to our Join The EPA Team page and find the full job descriptions there. If you think you’d be a good fit, then email kelle.mcquade@tquk.org with a CV and a short cover letter to apply!

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To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

It’s only a week into 2019 and we already have an exciting staff announcement!

Matt Garrod, one of TQUK’s shining Client Relationship Officers, is hanging up his hat as CRO and moving to the TQUK EPA team as an End-Point Assessment Officer!

His addition comes as the EPA Team continues to expand as a result of our non-stop growth as an EPAO. 2018 was full of exciting action for us, and we’re sure that Matt’s addition to the EPA Team is the first step to an even bigger and better 2019!

In his time at TQUK, Matt has already dazzled as a Client Relationship Officer, forming lasting relationships and providing world-class TQUK customer service to our centres. As an EPA Officer, he’ll provide invaluable support to our training providers and will be responsible for monitoring and maintaining the quality of our EPA provision.

On his move, Matt says:

“I wanted to join the EPA Team as it’s a fast growing part of TQUK and I wanted to become a part of the team before it could expand even more quickly! My role as an EPA Officer will also be more service oriented which is something that I really enjoy, and I look forward to providing fantastic support to our internal and external EPA staff. Here’s to a brilliant 2019!”

Kelle McQuade, our Head of End-Point Assessment Organisation, chimes in with her own thoughts:

“I’m delighted for Matt to be joining the EPA Team! His level of knowledge and experience of TQUK and our EPA services means that he’ll be the perfect addition to The Hive as we keep expanding into 2019 and beyond. I have no doubt that Matt will help us thrive as we solidify our position as a leading EPAO in the apprenticeship sector. We’re glad to have you on board, Matt!”

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To keep up to date with the latest news from TQUK EPA, return to our blog or follow us on TwitterFacebook and Instagram.

See you around The Hive!

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