Meeting the Team
Welcome to the Hive, are you ready to meet the busy bees that make this all happen? From top to bottom we have a talented and dedicated team who work hard behind the scenes ensuring that EPA with TQUK is a piece of cake.
Andrew Walker – Managing Director
Andy is our Queen Bee, a title he’s asked the staff to stop using. He works relentlessly to promote the Hive and build our team across the industry. Acting as Responsible Officer, he’s accountable to Ofqual, the industry regulator, for TQUK’s compliance and to the staff for provision of new drones when the rest of us cannot go on.
Andy reports to and sits on both the Advisory Panel and Board/Governing Body where any actions given will be disseminated by him to the Senior Management Team and colleagues. He’s also been the main driver for establishing all our EPA policies and getting our ESFA application together. He really is the boss.
Kelle McQuade – Head of End-Point Assessment Organisation
As our head honey bee, it’s Kelle’s job to venture out into the wide world and return with the valuable nectar that helps the Hive grow. She’s responsible for generating new business and liaising with prospective employers who are interested in assimilating into the Hive mind.
She is also responsible for making sure that our existing training providers and employers have everything they need to do what they do best for apprentices up and down the country.
Kelle’s quite keen on butterflies, so wherever and whenever possible, be sure to point them out to her. She will love it. And then she will swarm.
Katie Orr – Head of Awarding Organisation
Katie worked for Ofqual before joining TQUK and whipping this Hive into our very best hexagonal shape. She works closely with Andy to shape the Hive’s strategic direction and oversees the other departments’ honey production.
It’s rumoured she uses pages of Ofqual’s General Conditions of Recognition as kindling for her bee smoker.
Katie also reports to and sits on the Advisory Panel.
Paul Morrison – Quality Manager
Paul is the quintessential worker bee incarnate, a Quality Manager for the ages. He’s responsible for coordinating the work of our Subject Experts, External Verifiers and in-house quality staff. Paul has a knack for processes and is thus perfect for validating all of the awards TQUK makes.
Paul likes to think he is healthy but naughtily binges on our honeycomb when no one’s looking.
Tom Costigan – Operations Manager
Back in the days when the Hive was just a twinkle in Andy’s eye, Tom started with TQUK as a little grub, becoming an account manager when they had only a handful of qualifications. He is now the Operations Manager and responsible for overseeing his own team of drones in the Business Development and Business Support departments. Tom’s responsible for ensuring all our centres receive the level of service they have come to expect.
Tom has several flowers around town at which he likes to gorge. Never ask him to describe the differences between tulip and magnolia nectar. He’ll have you planted there for days.
Kyle Green – Creative and Communications Manager
Kyle joined TQUK in 2016, flying in from a first aid company where he’d spent two and half years. He’s responsible for increasing Hive awareness through social media and marketing campaigns whilst also ensuring the smooth running of the Hive’s website.
It is Kyle’s responsibility to ensure that our customers have the right information, in the right place, at the right time and that the Hive’s reputation as a dynamic and forward thinking company is reflected in everything we present to the outside world.
When needed, Kyle calls upon a crack creative team of worker bees from all four corners of the meadow to produce high-quality marketing materials that properly represent the Hive.
Danielle Fallon – Sales and Marketing Manager
Danielle has worked in the education sector for the last 10 years and absolutely loves it – so TQUK was delighted when she decided to join us! As Sales and Marketing Manager, Danielle will be generating leads for the Business Development and Client Relationship Teams, negotiating new business partnerships, overseeing client relationship processes, promoting the TQUK brand and identifying new and emerging markets for us to explore.
When she’s not blazing a trail through the FE sector for TQUK, you can find Danielle crashing the nearest gig or music festival in typical Mancunian style. She also joins Kelly in the small yet vocal minority of Man City fans in the office. We’re not quite sure what to do with them.
Lucy Hall – End-Point Assessment Assessor Coordinator
Lucy has loads of experience in the FE sector. She’s worked extensively in hospitality and management and spent years as an IQA. After that, TQUK snatched her up!
Lucy sits at the centre of our EPA activities. She conducts activities associated with designing, developing and delivering compliant, relevant assessments to all of our apprenticeship learners. She also works with a bank of external assessors and monitors the performance of our test items over time.
Outside of work, Lucy is a baker par excéllence and is currently challenging Adele for the title of TQUK’s Empress of the Cake.
Rochelle Crichton – End-Point Assessment Team Leader
Rochelle buzzes around the Hive keeping daily operations running smoothly. She is a Hive anomaly since she doesn’t sup on the sweet, sweet nectar that sustains all the other members: tea. We do not understand her resistance to brew-drinking. But we plan on converting her in the near future.
Rochelle fearlessly leads the EPA Team to deliver an efficient and excellent service to all of our employers, apprentices and training providers. She is vital to the smooth running of our EPA processes, and the team would be lost without their Queen Bee!
Kelly Venter – Qualifications Manager
If Andy had not already co-opted the title of Queen Bee, it would no doubt go to Kelly. Kelly is the Hive’s voice of reason and often comes to someone’s rescue when, really, they should know better. She is integral to the Qualification development processes that keep the Hive running on a day to day basis. The Hive is still waiting on updates on whether or not Kelly is still pregnant.
Phillip Wall – Assessment Officer
Phil joins TQUK after several years as an English teacher, so we knew he’d be perfect as our Assessment Officer. Beware his red pen and his keen eye for spelling mistakes!
As Assessment Officer, Phillip manages, populates, updates and refines our question banks to provide the best possible assessment for our learners. He also supports the production of exam papers; liaises with subject experts; analyses item, paper and qualification performance; and handles assessment-related enquiries from our centres.
Charlotte Williams – Exams Officer
Charlotte’s done a bit of everything, from retail to hospitality to office work. She’s sold bathroom fittings, managed a bar and worked for a PPI company as an administrator before moving her way up to Quality Assurance Officer. She’s now part of our Qualifications Team and Kelly is totally stoked to have her on board!
As Exams Officer, Charlotte ensures that we follow processes to develop and maintain compliant, relevant question banks and produce valid, fit for purpose exam papers. She also marks exams, issues results and undertakes remote invigilation as required.
Ash Smith – Client Relationship Team Leader
Ash is the office’s top honey maker and has a weekly office newsletter to prove it. He’s responsible for transmogrifying centre and client concerns into sweet, sweet customer satisfaction. He’s our front line guy and is in many cases the first experience clients have of the Hive’s world class customer service.
Ash also offers wisdom and support to centres that are looking to grow their business or just maintain their high delivery standards. He also has secondary duties as TQUK’s and the Hive’s Official Social Media Mascot. You can catch his beard doing regular appearances on Twitter or Instagram.
Matt Garrod – End-Point Assessment Officer
Matt is one of our younger bees but has an impressive honey making pedigree with previous experience with a starring role in an episode of TV’s Shameless. He’s a right Manc and we knew he had to be part of the Hive immediately.
Matt used to be a part of the Client Relationship Team but has since moved to TQUK EPA as End-Point Assessment Officer! Now he is an integral part of the EPA honeycomb, assisting employers, apprentices and training providers will all things EPA. From the management of MCQ papers to organising a number of other End-Point Assessment components, Matt is all things EPA.
Sam Concannon – Client Relationship Officer
Sam is the latest honeybee in The Hive named Sam, after Sam Nightingale and Samuel Rossiter. (We very much expect to get four more Sams by the end of the year.) He’s had an impressive stint in the hospitality industry as a waiter for Manchester City and has officially become The Hive’s resident Muay Thai expert. He travels to Thailand on a regular basis to compete.
As Client Relationship Officer, Sam will play an integral role in maintaining and developing the TQUK business and its relationship with centres. He will act as one of the main points of contact for our centres, resolve all queries as needed and actively help centres with new opportunities.
Ayomide Erinle – Client Relationship Officer
Ayomide was smashing it in several hospitality and customer service roles, most recently with a stint at Vodaphone, before joining TQUK. His interests include ancient history, mythology and cars, all of which he could talk about for hours on end.
As Client Relationship Officer, Ayomide will play an integral role in maintaining and developing the TQUK business and its relationship with centres. He will act as one of the main points of contact for our centres, resolve all queries as needed and actively help centres with new opportunities.
Sam Nightingale – External Quality Assurance Coordinator (Maternity)
Sam plays an integral role in the Hive by verifying and standardising all EQA activities, ensuring their consistency and confirming that all TQUK procedures are undertaken efficiently and effectively. Without bees like Sam in the Hive, making our honey money would be nigh-on impossible.
Sam used to be one of the head bees at The Manchester College. Her experience working in a college environment brings a fresh injection of perspective into our Quality honeycomb. She’s been buzzing around learning environments for years and knows first hand how the Hive can capture their most valuable of nectars.
Sophie Al-Hakim – Quality Officer
Sophie is a quality honey-maker extraordinaire, acting as the main worker bee in Paul Morrison’s astute Quality Department. She’s survived this long, so we expect great things from her.
She inspects the nectar samples sent to us from our wonderful centres, reviewing it for quality and then offering advice on improvement, eventually helping some centres to rise to the status of Makers of Royal Jelly. She’s also The Hive’s guru on Internal Quality Assurance and advises centres on what to expect when the External Quality Assurance drones swarm in.
Matthew Whitton – Quality Coordinator
Before joining TQUK, Matthew worked as a teacher of English as a foreign language for general and academic purposes in a far-off meadow. He also managed assessment and certification for in-hive teacher training qualifications. His hobbies are reading, thinking about reading, writing, thinking about writing, watching films often deemed ‘arthouse’ and going to concerts.
Matt builds relationships with his quality counterparts at our recognised centres, our bank of EQAs and quality departments at other awarding organisations. He helps us constantly ensure that the regulatory burden we place on our stakeholders is kept to a minimum whilst maintaining the highest standards.
Joanne Emmerson – External Quality Assurance Coordinator
Joanne has worked in other hives that specialised in retail, hospitality and delivered maths and English. She comes to us after managing a division of specialist food and drink assessors at a training provider. In the last year, she’s been knee-deep in the new nectar of apprenticeship standards, funding changes and assessment activities, so she’s an amazing addition to The Hive!
Joanne is integral to upholding our high-quality assurance standards. She ensures that all EQA activities are carried out to a set standard, ensuring consistency and that all TQUK procedures are undertaken efficiently and effectively.
When’s she’s not maintaining TQUK’s sky-high quality standards, Joanne enjoys watching drag racing, caravanning and spoiling her granddaughter with honey-flavoured cake.
Blanca Martinez – Graphic Designer
We’re all familiar with the need for every Hive to have an interior decorator. While we’ve been making the new Hive a bit fancier with some posters, Blanca is one of the crack creative team with the aesthetic know-how to make all the Hive’s digital endeavours look sleek and beautiful. Blanca is so skilled at being one of our worker bees that she’s able to be part of our Hive even from Barcelona, Spain. Blanca says she needs to be in Barcelona because the soothing sound of waves lapping against the beach helps her creative process. Kyle almost believes her.
Blanca is in charge of creating a recognisable Hive identity synonymous with our values and flexible approach to apprenticeships.
Kit Jenkin – Content Officer
As a business, how the Hive communicates with the outside world is of vital importance. It’s often said that bees communicate through interpretive dance. Kit doesn’t know any interpretive dance, but he’s pretty OK at writing things, so that’s what we get him to do instead.
Kit produces both written and creative content for communication within and without the Hive. He’s also responsible for posting incisive and engaging content on our blog page, social media feeds and website in order to build Hive awareness across multiple platforms.
Samuel Rossiter – Content Officer
Sam joins us from the far-off hive of Hong Kong, by way of Vancouver in Canada. He’s one of the best travelled bees in the hive and we’ve learned so much from him already!
Samuel produces both written and creative content for communication within and without The Hive. He’s also responsible for posting incisive and engaging content on our blog page, social media feeds and website in order to build Hive awareness across multiple platforms.
Thomas Concannon – Junior Graphic Designer
For a little while, Thomas was smashing it in a different section of The Hive, but decided to move over the Creative Team to put his graphic design skills to good use. He’s an aspiring film director and The Hive’s resident handball pro.
Thomas assists Blanca with the creation of all the resources that you can find on TQUK’s websites. His role is vital for maintaining our brand indentity and the quality of our online resources and manuals.
Sven Wittevrongel – Business Support Officer
Sven joins us from a far-off hive known as Belgium. He previously made honey in the IT sector, where he assembled desktops. He’s a Dungeons & Dragons aficionado and is always nose-deep in a sci-fi or fantasy novel.
As a Business Support Officer, Sven is in charge of the everyday activities that keep TQUK running smoothly: resolving customer queries, dispatching certificates, conducting quality assurance checks and more. He also works across departments, supporting the work of others and promoting compliant and complimentary audit trails.
Nathan Carrington – Business Support Officer
Nathan is TQUK’s resident philosopher, Peak walker, cartophile and secret palaeontologist. His duties include printing, responding to customer queries, ensuring centres receive what they order and supporting teams to make sure they have everything they need. He is heavily involved in the quality assurance process, ensuring that compliance needs are met.
Anthony Henry – Finance Officer
nthony says Manchester United is the ‘greatest football club in the observable universe’, so we knew Andy couldn’t resist getting him on the team! He worked as a trainee financial planner before deciding he wanted to take on a new challenge with us.
As Finance Officer, Anthony reviews TQUK’s invoicing, chases overdue payments, ensures that licences are available on our online portal and generally tries to make sure that TQUK operations run as smoothly as possible.
Anthony is a massive film buff, with superhero films being his forté. If given the chance, he’ll also school you at pool, Football Manager and FIFA.