Meeting the Team
Welcome to the Hive, are you ready to meet the busy bees that make this all happen? From top to bottom we have a talented and dedicated team who work hard behind the scenes ensuring that EPA with TQUK is a piece of cake.
Andrew Walker – Managing Director
Andy is our Queen Bee, a title he’s asked the staff to stop using. He works relentlessly to promote the Hive and build our team across the industry. Acting as Responsible Officer, he’s accountable to Ofqual, the industry regulator, for TQUK’s compliance and to the staff for provision of new drones when the rest of us cannot go on.
Andy reports to and sits on both the Advisory Panel and Board/Governing Body where any actions given will be disseminated by him to the Senior Management Team and colleagues. He’s also been the main driver for establishing all our EPA policies and getting our ESFA application together. He really is the boss.
Kelle McQuade – End-Point Assessment Director
As our head honey bee, it’s Kelle’s job to venture out into the wide world and return with the valuable nectar that helps the Hive grow. She’s responsible for generating new business and liaising with prospective employers who are interested in assimilating into the Hive mind.
She is also responsible for making sure that our existing training providers and employers have everything they need to do what they do best for apprentices up and down the country.
Kelle’s quite keen on butterflies, so wherever and whenever possible, be sure to point them out to her. She will love it. And then she will swarm.
Katie Orr – Awarding Director
Katie worked for Ofqual before joining TQUK and whipping this Hive into our very best hexagonal shape. She works closely with Andy to shape the Hive’s strategic direction and oversees the other departments’ honey production.
It’s rumoured she uses pages of Ofqual’s General Conditions of Recognition as kindling for her bee smoker.
Katie also reports to and sits on the Advisory Panel.
Paul Morrison – Head of Quality and Compliance
Paul is the quintessential worker bee incarnate. He’s responsible for overseeing the Quality and Qualifications Team, ensuring the smooth coordination of our Subject Experts, External Verifiers and in-house quality staff. Paul has a knack for processes and is thus perfect for validating all of the awards TQUK makes.
Paul likes to think he is healthy but naughtily binges on our honeycomb when no one’s looking.
Danielle Fallon – Head of Sales and Marketing
Danielle has worked in the education sector for the last 10 years and absolutely loves it – so TQUK was delighted when she decided to join us! As Head of Sales and Marketing, Danielle will be generating leads for the Client Relationship Team, negotiating new business partnerships, overseeing client relationship processes and the Creative Team, promoting the TQUK brand and identifying new and emerging markets for us to explore.
When she’s not blazing a trail through the FE sector for TQUK, you can find Danielle crashing the nearest gig or music festival in typical Mancunian style. She also joins Kelly in the small yet vocal minority of Man City fans in the office. We’re not quite sure what to do with them.
Kelly Venter – Qualifications Manager
If Andy had not already co-opted the title of Queen Bee, it would no doubt go to Kelly. Kelly is the Hive’s voice of reason and often comes to someone’s rescue when, really, they should know better. She is integral to the Qualification development processes that keep the Hive running on a day to day basis. The Hive is still waiting on updates on whether or not Kelly is still pregnant.
Paul Bullock – Marketing Manager
With a wealth of Marketing experience in his back pocket, he worked for his previous hive for over 14 years where he worked on everything from content and social media management to crafting marketing plans and strategies.
Paul leads TQUK’s marketing team ensuring that we successfully market in the right place and at the right time, ensuring the continued growth of the Training Qualifications UK brand.
Claire Dunphy – HR Manager
Claire keeps us all on the straight and narrow. As HR Manager, she’s here to empower us to become the best that we can be through training and support.
Having worked with some of the biggest companies in the world, Claire brings an immense amount of experience and understanding to the role.
Laura Sheasby – Business Development Manager (South)
Working alongside Danielle, Laura is responsible for sales in the South of the country. That means she’ll be buzzing her way up and down and all around the M1 generating leads and winning new business.
With a wealth of experience to her name, Laura knows what it takes to dazzle new prospects and is an expert in getting to grips with educational policy, funding rules and regulations.
Kyle Green – Website Coordinator
Kyle joined TQUK in 2016, flying in from a first aid company where he’d spent two and a half years. He’s responsible for increasing Hive awareness through social media and marketing campaigns whilst also ensuring the smooth running of the Hive’s website.
It is Kyle’s responsibility to ensure that our customers have the right information, in the right place, at the right time and that the Hive’s reputation as a dynamic and forward-thinking company is reflected in everything we present to the outside world.
When needed, Kyle calls upon a crack creative team of worker bees from all four corners of the meadow to produce high-quality marketing materials that properly represent the Hive.
Matt Garrod – Lead End-Point Assessment Officer
Matt is one of our younger bees but has an impressive honey making pedigree with previous experience with a starring role in an episode of TV’s Shameless. He’s a right Manc and we knew he had to be part of the Hive immediately.
Matt is an integral part of the EPA honeycomb, assisting employers, apprentices and training providers will all things EPA. From the management of MCQ papers to organising a number of other End-Point Assessment components, Matt is all things EPA.
Chris Mannion – End-Point Assessment Team Leader
Chris joins us as a keen Manchester City fan and is automatically enlisted in the infinite war that rages inside TQUK Towers of red vs blue! His one true love is chocolate, and he’ll chomp on all variations from white to milk to dark – just make sure there’s not a hint of fruit or mint spoiling it! Since graduating from university he’s done a bit of everything, from retail to customer service to teaching and coaching.
As an End-Point Assessment Team Leader, he’ll be the anchor for all the activities associated with designing, developing and delivering compliant, relevant assessments to all our apprenticeship learners!
Oneil Bashir – Health and Social Care End-Point Assessment Assessor
As our Health and Social Care End-Point Assessment Assessor, Oneil will be providing independent, fair, reliable and consistent assessment services to TQUK customers. He will use his robust and relevant industry knowledge to form judgements and grading decisions upon the completion of a variety of assessment activities for, in particular, our Health and Social Care apprenticeship standards.
Thomas Frost – Product Coordinator
Previous to joining Training Qualifications UK, Tom worked for an Estate Agent and covered a range of roles including Property Manager.
Enjoying multiple aspects of the role, especially building relationships with landlords, tenants and contractors, TQUK identified Tom’s people skills as a key reason for bringing him on board. His meticulous planning and confidence in the role stand him in good stead.
As our Product Coordinator, Frosty will be helping to anchor and organise all the activities associated with designing, developing and writing of our End-Point Assessment products and resources from key Assessor documents to Apprentice guidance.
Stephanie Mannion – End-Point Assessment Coordinator
As an End-Point Assessment Coordinator, Stephanie helps to anchor all the activities associated with designing, developing and delivering compliant, relevant assessments to all our apprenticeship learners.
Stephanie, a graduate of Liverpool John Moores University, is also jointly responsible for overseeing the work of a bank of external assessors and monitoring the performance of our test items over time.
In her spare time, Stephanie’s weekends are filled with lots of activities to entertain her daughter Sorcha, such as horse riding and swimming. She also loves Pilates and going for long walks.
Elliott Beattie – End-Point Assessment Coordinator
As an End-Point Assessment Coordinator, Elliott will be helping to anchor all the activities associated with designing, developing and delivering compliant, relevant assessments to all our apprenticeship learners.
Previous to joining TQUK, Elliott has held a number of roles which includes working for Volkswagen and Ramada hotels. Elliott has a keen eye and a passion for photography, now we have Elliot focusing his attention on ensuring our End-Point Assessments services are up to scratch day in day out.
Frankie Prince – End-Point Assessment Coordinator
As one of our hardworking End-Point Assessment coordinators, Frankie is jointly responsible for monitoring and maintaining the quality of our provision, and managing the activities of our contracted and subcontracted assessment arrangement, helping to ensure the smooth operation of our End-Point Assessment processes.
When she’s not in the office, you can probably find Frankie anywhere that’s got a beach, sea and cocktails.
Sarah Lyon – End-Point Assessment Officer
As an End-Point Assessment Officer, Sarah monitors and maintains the quality of our provision, and manages the activities of our contracted and subcontracted assessments arrangements.
Sanjeev Singh – End-Point Assessment Officer
Sitting at the centre of our End-Point Assessment provision and providing invaluable support to our internal and external EPA staff is Sanjeev and our End-Point Assessment team.
Responsible for monitoring and maintaining the quality of our provision, and managing the activities of our contracted and subcontracted assessment arrangement, Sanjeev helps to ensure the smooth operation of our End-Point Assessment processes.
Charlotte Williams – Qualifications Officer
Charlotte’s done a bit of everything, from retail to hospitality to office work. She’s sold bathroom fittings, managed a bar and worked for a PPI company as an administrator before moving her way up to Quality Assurance Officer. She’s now part of our Qualifications Team and Kelly is totally stoked to have her on board!
As Qualifications Officer, Charlotte ensures that we follow processes to develop and maintain compliant, relevant question banks and produce valid, fit for purpose exam papers. She also marks exams, issues results and undertakes remote invigilation as required.
Holly Harkin – External Staff Coordinator
Holly is in charge of proactively leading on the recruitment of all external staff and, once they’re here, she is responsible for ensuring we liaise regularly and maximise the use of external staff between all departments in the business.
Holly also undertakes performance monitoring activities to ensure the quality of service being provided to all Training Qualification UK customers and centres is of the level we come to expect from everyone who wears the badge.
Ash Smith – Client Relationship Team Leader
Ash is the office’s top honey maker and has a weekly office newsletter to prove it. He’s responsible for transmogrifying centre and client concerns into sweet, sweet customer satisfaction. He’s our front line guy and is in many cases the first experience clients have of the Hive’s world-class customer service.
Ash also offers wisdom and support to centres that are looking to grow their business or just maintain their high delivery standards. He also has secondary duties as TQUK’s and the Hive’s Official Social Media Mascot. You can catch his beard doing regular appearances on Twitter or Instagram.
Katherine Brown – Client Relationship Officer
Before joining TQUK, Katherine held various catering and admin roles at Tatton Park and Timberwise. She plays badminton competitively and harbours secret obsessions for crime documentaries and Harry Potter.
As Client Relationship Officer, Katherine plays an integral role in maintaining and developing the TQUK business and its relationship with centres. She acts as one of the main points of contact for our centres, resolving all queries as needed and actively helping centres with new opportunities.
Mike Bartoszewicz – Client Relationship Officer
As Client Relationship Officer, Mike plays an integral role in maintaining and developing the TQUK business and its relationship with centres. He acts as one of the main points of contact for our Recognised centres, helps to resolve all queries as and when required and actively help centres with new opportunities.
If Mike could be any animal, it would be a Tiger. The Chinese zodiac sign for the Tiger states key characteristics as determined, confident, trustworthy and frank. He protects the Hive well and is a trustworthy CRO, if he says he’ll get something done, he’ll get it done!
Nathan Wilkinson – Client Relationship Officer
As Client Relationship Officer, Nathan ensures that our relationship with our Recognised Centres is always tip-top. He acts as one of the main points of contact for our centres in the event that they any questions or queries in relation to their approved qualifications, quality processes or anything else we can help with including any new opportunities.
Will Shaw – Business Development Officer
As a Business Development Officer, Will is always on the lookout for generating new business and working with our Business Development Managers and our Head of Sales and Marketing to drive TQUK forward.
Will helps to inform Employers and Training Providers about the great work TQUK does in End-Point Assessment and highlights the benefits of working with a leading End-Point Assessment Organisation.
Sam Nightingale – Training and Development Coordinator
As a Training and Development Coordinator, Sam is a vital part of our services. She’s responsible for designing, developing and delivering compliant and relevant assessment to all of our End-Point assessors.
Sam used to be one of the head bees at The Manchester College. Her experience working in a college environment brings a fresh injection of perspective into our End-Point Assessment services. She’s been buzzing around learning environments for years and knows first hand how the Hive can capture their most valuable of nectars.
Peter Guest – Quality Team Leader
As a Quality Team Leader, Peter ensures the smooth running of our Quality department from Monday to Friday. Peter gets stuck into all of TQUK’s quality processes ensuring that each and every Recognised Centre gets the Quality support they need as quickly as they can.
Peter will also be regularly checking in with Subject Experts, External Quality Assurers and other internal and external staff to ensure processes are adhered to on a day-to-day basis.
Sophie Al-Hakim – Quality Officer
Sophie is a quality honey-maker extraordinaire, acting as the main worker bee in Paul Morrison’s astute Quality department. She’s survived this long, so we expect great things from her.
She inspects the nectar samples sent to us from our wonderful centres, reviewing it for quality and then offering advice on improvement, eventually helping some centres to rise to the status of Makers of Royal Jelly. She’s also The Hive’s guru on Internal Quality Assurance and advises centres on what to expect when the External Quality Assurance drones swarm in.
Jonathan Matthews – Quality Officer
On a daily basis, our Quality Officers make judgements regarding the suitability and compliance of actions taken by our centres. Jonathan is tasked with providing advice and support to our Recognised Centres about the processes and requirements for becoming and staying, approved with TQUK.
Ryan Wimbles – Qualifications Officer (DEC)
Ryan joins our Hive after an impressive run in academia working as a very busy bee indeed. He specialised in forensic and conservation biology, published papers in scientific journals, and even presented field work to MPs in Parliament for STEM in Britain!
As a Qualifications Officer (DEC), Ryan works closely with our partners at Design, Engineer, Construct! to provide advice and support about compliance and IQA and EQA processes.
Ben Hargreaves – Assessment Team Leader
Ben joined Training Qualifications UK with a host of private sector management roles under his belt and having taught English for 5 years, he’s ideally placed at the heart of our Qualifications Team assisting with exams processes, question writing and assessment procedures.
Ben ensures that we follow processes to develop and maintain compliant, relevant question banks and produce valid, fit for purpose exam papers. He also marks exams, issues results and undertakes remote invigilation as required.
Kasha Staniecka – Exams Officer
Kasha joined Training Qualifications UK after previously working at Manchester Airport as as a Turnaround Coordinator. Here she had to have a keen eye on pre/post-flight information including departure and landing information for passengers.
Now Kasha lends that meticulous eye and planning to TQUKs processes and in particular the development and maintenance of compliant and relevant question banks and the production of valid, fit for purpose exam papers. She also marks exams, issues results and undertakes remote invigilation as required.
Jack Zaidi – Quality Officer
Jack has joined the Hive with a wealth of previous experience in the sector having enjoyed previous roles at AQA and Pearson. Jack will be contributing a new level of meticulousness to our Quality processes with his previous experience and a Field Coordinator role which emphasised a need for quality checks on data and trends.
Our Jack used to be a keen pianist in the past, although he doesn’t like to talk about it for fear of being asked to play Beethoven’s “Moonlight Sonata” on the spot. He’s had no problem picking up the TQUK beat though!
Blanca Martinez – Lead Graphic Designer
We’re all familiar with the need for every Hive to have an interior decorator. While we’ve been making the new Hive a bit fancier with some posters, Blanca is one of the crack creative team with the aesthetic know-how to make all the Hive’s digital endeavours look sleek and beautiful. Blanca is so skilled at being one of our worker bees that she’s able to be part of our Hive even from Barcelona, Spain. Blanca says she needs to be in Barcelona because the soothing sound of waves lapping against the beach helps her creative process. Kyle almost believes her.
Blanca is in charge of creating a recognisable Hive identity synonymous with our values and flexible approach to apprenticeships.
Thomas Concannon – Junior Graphic Designer
For a little while, Thomas was smashing it in a different section of The Hive, but decided to move over the Creative Team to put his graphic design skills to good use. He’s an aspiring film director and The Hive’s resident handball pro.
Thomas assists Blanca with the creation of all the resources that you can find on TQUK’s websites. His role is vital for maintaining our brand identity and the quality of our online resources and manuals.
Charlie Concannon – Junior Graphic Designer
Our Concannon contingent grows one further. Charlie lines up with Training Qualifications UK as a Junior Graphic Designer helping TQUK to produce resources, both internal and external which accurately represent the business.
Charlie works with Tom, Blanca and Kyle to ensure that Training Qualifications UK looks the bee knees with social media graphics, infographics, resources, videos and photography all part of essential skills. The graphic honeycomb grows larger.
Sven Wittevrongel – Innovation Coordinator
Sven joins us from a far-off hive known as Belgium. He previously made honey in the IT sector, where he assembled desktops. He’s a Dungeons & Dragons aficionado and is always nose-deep in a sci-fi or fantasy novel.
As our Innovation Coordinator, Sven helps to ensure the smooth running of our everyday activities here at TQUK. Helping to resolve customer queries, dispatching certificates, conducting quality assurance checks and more. He also works across departments, supporting the work of others and promoting compliant and complimentary audit trails. He’s constantly looking to improve our efficiencies and regularly implements new innovate software and procedures to ensure the teams are providing the very best service to our customers.
Nathan Carrington – Operations Team Leader
Nathan is TQUK’s resident philosopher, Peak walker, cartophile and secret palaeontologist.
As Operations Team Leader, Nathan is in charge of the everyday activities that keep TQUK running smoothly: resolving customer queries, dispatching certificates, conducting quality assurance checks and more. He also works across departments, supporting the work of others and promoting compliant and complimentary audit trails.
Chris Clark – Compliance Officer
After working in student support and studying for a Master’s in Fine Art at UCLAN, Chris moved to Italy where he lived for 5 years and worked for a UK walking holiday company north of Venice. Chris loves the mountains and developed numerous expensive hobbies in the Dolomites, such as ski touring and climbing.
As TQUK’s Compliance Officer, Chris supports all teams across the business to stay compliant with our regulatory bodies compliance outlines. Regularly reviewing and challenging each department to ensure best practice and carrying out compliance checks at every turn. Chris ensures we stay on the straight and narrow day by day, week by week.
Matthew Ulliott – Finance Officer
Matt has had a self-described ‘interesting’ working career so far, but he’s landed at Training Qualifications UK at just the right time. After ascertaining a Business and Marketing degree at Sheffield Hallam University, Matthew wound up back in Manchester and searching for the next big move. Enter TQUK.
As our Finance Officer, Matthew is in charge of the everyday activities that keep TQUK running smoothly: resolving customer queries, dispatching certificates, conducting quality assurance checks and more. He also works across departments, supporting the work of others and promoting compliant and complimentary audit trails.
Zacc Coffey – Operations Officer
Zacc joins Training Qualifications UK as an Operations Officer and will be assisting with the everyday activities that keep TQUK running smoothly. From resolving customer and certificate queries, dispatching certificates, manuals and assessment records to training providers to conducting quality assurance checks and more.
A key part to Zacc’s role is also working across departments, supporting the work of others and promoting compliant and complimentary audit trails for the wide-ranging supportive actions that take place on a daily basis here at TQUK.
Troy Bruce – Operations Officer
Troy plays an integral role within the TQUK’s Operations Team as an Operations Officer and assists with the everyday activities that keep TQUK’s certification and claiming processes running smoothly. From resolving customer and certificate queries, dispatching certificates, manuals and assessment records to training providers to conducting quality assurance checks and more.
A key part to Troy’s role is being able to work across departments, supporting the work of others and promoting compliant and complimentary audit trails for the wide-ranging supportive actions that take place on a daily basis here at TQUK.