A hospitality manager works across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned.
Common to all managers in this role is their passion for exceeding customers’ expectations. A hospitality manager has a high level of responsibility and is accountable for fulfilling the business vision and objectives, which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer-facing nature of the role.
End-Point Assessment Components
- On-Demand Test
- Business Project
- Professional Discussion
A 90-minute On-Demand Test with 35 scenario based questions must be completed, timings include 30 minutes worth of reading time. This will be externally set and marked automatically by the assessment organisation and will cover the core and relevant specialist function.
To be researched and written within the 2-month assessment window and submitted at least 7 working days prior to the professional discussion, the 9,000-word business project is designed to give the apprentice the opportunity to demonstrate their wider understanding of the business they are working. The project should look at devising a proposal for an opportunity/challenge/idea to make an improvement to the business.
In the concluding assessment element, the End-Point Assessor leads a 90-minute discussion with the apprentice, the employer can also be present to support. The discussion can be planned in advance to allow the apprentice to prepare fully for the discussion which will include areas of the standard not seen in the On-Demand Test or Business Project.
If you would like to learn more about the Hospitality Manager apprenticeship standard, check out our factsheets page.
- Payable at registration: £225 (25%)*
- Payable at Gateway: £675 (75%)*
- Level 2 Award in Functional Skills English
- Level 2 Award in Functional Skills Mathematics
*25% registration fee is transferrable to a new registration should an apprentice withdraw from the apprenticeship. Upon receipt apprentices, employers and training providers will gain access to the TQUK EPA management suite, our end-point assessment information packs, mock examinations, study tips, revision guides, training logs and self-assessment forms.
**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.
Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard