Hospitality Manager

A Hospitality Manager works across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned.

Common to all managers in this role is their passion for exceeding customers’ expectations. A Hospitality Manager has a high level of responsibility and is accountable for fulfilling the business vision and objectives, which requires excellent business, people and customer relation skills. Individuals in this role are highly motivated team leaders that combine a talent for management and specific industry skills and thrive on the customer-facing nature of the role.

End-Point Assessment Components

  • On-Demand Test
  • Business Project
  • Professional Discussion

On-Demand Test

A 90-minute On-Demand Test with 35 scenario based questions must be completed, timings include 30 minutes worth of reading time. This will be externally set and marked automatically by the assessment organisation and will cover the core and relevant specialist function.

Business Project

To be researched and written within the 2-month assessment window and submitted at least 7 working days prior to the professional discussion, the 9,000-word business project is designed to give the apprentice the opportunity to demonstrate their wider understanding of the business. The project should look at devising a proposal for an opportunity/challenge/idea to make an improvement to the business.

Professional Discussion

In the concluding assessment element, the End-Point Assessor leads a 90-minute discussion with the apprentice. The employer can also be present to support the apprentice. The discussion can be planned in advance to allow the apprentice to prepare fully for the discussion which will include areas of the standard not seen in the On-Demand Test or Business Project.

More Information

If you would like to learn more about the Hospitality Manager apprenticeship standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.

Hospitality Manager Apprenticeship Standard

Duration: 18 months
LARS Number: 223
Standard Number: ST0229
Level: 4
Funding Band: 9 (£6000)


  • Payable at registration: £225 (25%)*
  • Payable at Gateway: £675 (75%)*

(+£100 surplus if Face to Face Professional Discussion)

Functional Skills:
  • Level 2 Award in Functional Skills English
  • Level 2 Award in Functional Skills Mathematics
Payment Terms: Training Qualifications UK will invoice for payment at the registration phase (25%) and upon the gateway process (75%). Payment terms 30 days.
Download Factsheet

*25% registration fee is transferrable to a new registration should an Apprentice withdraw from the apprenticeship. Upon receipt Apprentices, Employers and Training Providers will gain access to the TQUK EPA management suite.

**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.

Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


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