A Hospitality Supervisor works across a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.
The majority of a Hospitality Supervisors’ skills and knowledge are the same as a Team Member’s but a Hospitality Supervisor may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
End-Point Assessment Components
- Situational Judgement Test
- Professional Discussion
- Business Project
- Practical Observation
Situation Judgement Test
A 120 minute Situational Judgement Test with scenario based questions must be completed, timings include 30 minutes worth of reading time. This will be externally set and marked automatically by the assessment organisation and will cover the core and relevant specialist function.
The practical assessment is a 4-hour observation of the apprentice in a working, hospitality-based environment. During the allotted time, the apprentice should have the opportunity, if required, to move from one area/ function of the business to another in order to best demonstrate how they have applied their knowledge, skills and behaviours in a real-work environment to achieve genuine and demanding work objectives.
The 2,000-5,000 word project is designed to give the apprentice the opportunity to demonstrate their wider understanding of the business they are working. Involving the gathering and reviewing of information before making recommendations to management, the written report should be submitted and followed by a 30-minute presentation of the project with a Q&A session.
In the concluding assessment element, the End-Point Assessor leads a 90-minute discussion with the apprentice, the employer can also be present to support. The discussion can be planned in advance to allow the apprentice to prepare fully for the discussion which will include areas of the standard not seen in the Practical Observation or Business Project.
If you would like to learn more about the Hospitality Supervisor apprenticeship standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.
- Payable at registration: £187 (25%)*
- Payable at Gateway: £563 (75%)*
(+£100 surplus if Face to Face Professional Discussion)
- Level 2 Award in Functional Skills English
- Level 2 Award in Functional Skills Mathematics
- Completed prior to enrolment: Level 1 Functional Skills in English and Mathematics
- Completed prior to completion: Evidence of the relevant behaviours, Level 2 in Maths and English, Undertaken a self-assessment
*25% registration fee is transferrable to a new registration should an apprentice withdraw from the apprenticeship. Upon receipt apprentices, employers and training providers will gain access to the TQUK EPA management suite, our end-point assessment information packs, mock examinations, study tips, revision guides, training logs and self-assessment forms.
**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.
Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard