Hospitality Supervisor

A Hospitality Supervisor works across a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.

The majority of a Hospitality Supervisors’ skills and knowledge are the same as a Team Member’s but a Hospitality Supervisor may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.

**Please note that this standard changed funding band to Band 6 (£4,000) on September 30th 2019**

End-Point Assessment Components

  • Situational Judgement Test
  • Professional Discussion
  • Business Project
  • Practical Observation

Situation Judgement Test

A 120 minute Situational Judgement Test with scenario based questions must be completed, timings include 30 minutes worth of reading time. This will be externally set and marked automatically by the assessment organisation and will cover the core and relevant specialist function.

Practical Observation

The practical assessment is a 4-hour observation of the apprentice in a working, hospitality-based environment. During the allotted time, the apprentice should have the opportunity, if required, to move from one area/ function of the business to another in order to best demonstrate how they have applied their knowledge, skills and behaviours in a real-work environment to achieve genuine and demanding work objectives.

Business Project

The 2,000-5,000 word project is designed to give the apprentice the opportunity to demonstrate their wider understanding of the business they are working. Involving the gathering and reviewing of information before making recommendations to management, the written report should be submitted and followed by a 30-minute presentation of the project with a Q&A session.

Professional Discussion

In the concluding assessment element, the End-Point Assessor leads a 90-minute discussion with the apprentice, the employer can also be present to support. The discussion can be planned in advance to allow the apprentice to prepare fully for the discussion which will include areas of the standard not seen in the Practical Observation or Business Project.

More Information

If you would like to learn more about the Hospitality Supervisor apprenticeship standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.

Hospitality Supervisor Apprenticeship Standard

Duration: 12 months
Level: 3
Funding Band: 6 (£4,000)


  • Payable at registration: £187 (25%)*
  • Payable at Gateway: £563 (75%)*

(+£100 surplus if Face to Face Professional Discussion)

Functional Skills:
  • Level 2 Award in Functional Skills English
  • Level 2 Award in Functional Skills Mathematics
Industry Requirements:
  • Completed prior to enrolment: Level 1 Functional Skills in English and Mathematics
  • Completed prior to completion: Evidence of the relevant behaviours, Level 2 in Maths and English, Undertaken a self-assessment
Payment Terms: Training Qualifications UK will invoice for payment at the registration phase (25%) and upon the gateway process (75%). Payment terms 30 days.
LARS Number: 138
Standard Number: ST0230
Download Factsheet

*25% registration fee is transferrable to a new registration should an Apprentice withdraw from the apprenticeship. Upon receipt Apprentices, Employers and Training Providers will gain access to the TQUK EPA management suite.

**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.

Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


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