Hospitality Team Member
A Hospitality Team Member can work in a range of establishments, for example, bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although a Hospitality Team Member tends to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
This standard has been designed with the input from a trailblazer group which includes: Hilton Worldwide, Mitchells and Butler, The Spirit Pub Company, McDonald’s UK and PGL.
End-Point Assessment Components
- Business Project
- Practical Observation
- Situational Judgement Test
- Professional Discussion
The 800-1,200 word project is designed to give the apprentice the opportunity to demonstrate their wider understanding of the business they are working in and in particular identify and ‘think through’ how an improvement could be made to the way it operates.
The practical assessment is an observation of the apprentice in a working, hospitality-based environment. During the allotted time, the apprentice should have the opportunity, if required, to move from one area/function of the business to another in order to best demonstrate how they have applied their knowledge, skills and behaviours in a real-work environment to achieve genuine and demanding work objectives.
Situation Judgement Test
A 90-minute Situational Judgement Test with scenario based questions must be completed under controlled conditions. This will be externally set and marked automatically by the assessment organisation and will cover the core and relevant specialist function.
In the concluding assessment element, the End-Point Assessor leads a 40-minute discussion with the apprentice, the employer can be present to offer their support. This time also includes 10 minutes for presentation of the Business Project, including questions and answers. Questions in relation to the period of learning, development and continuous assessment, coverage of the standard and personal development will be covered.
If you would like to learn more about the Hospitality Team Member apprenticeship standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.
- Payable at registration: £187 (25%)*
- Payable at Gateway: £563 (75%)**
(+£100 surplus if Face to Face Professional Discussion)
- Level 1 Award in Functional Skills English (Attempted Level 2 Award in Functional Skills English)
- Level 1 Award in Functional Skills Mathematics (Attempted Level 2 Award in Functional Skills Mathematics)
- Completed prior to enrolment: Level 1 Functional Skills in English and Mathematics
- Completed prior to completion: Competence clearly evidenced by the on-programme progression review meetings and records
*25% registration fee is transferrable to a new registration should an apprentice withdraw from the apprenticeship. Upon receipt apprentices, employers and training providers will gain access to the TQUK EPA management suite, our end-point assessment information packs, mock examinations, study tips, revision guides, training logs and self-assessment forms.
**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.
Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard