Retail Team Leader

A Retail Team Leader should deliver exceptional customer service and a positive experience for customers. They provide critical support to managers and may deputise in their absence. Retail Team Leaders may guide and coordinate the work of the team, identify and explore opportunities that drive sales and ensure team members maintain business standards in relation to merchandising, service and promotional activities.

Retail Team Leaders are critical to supporting managers and the role is dynamic and in one day can involve a variety of different functions.  On a day to day basis, a Retail Team Leader gains the most of their team, ensuring they are fully trained and work effectively and to the best of their ability.

**Please note that this standard changed funding band to Band 6 (£4,000) on September 30th 2019**

Gateway Requirements

  • Project Synopsis

End-Point Assessment Components

  • On-Demand Test
  • Retail Business Project
  • Professional Discussion

On-Demand Test

The 60-minute On-Demand Test will be scenario based requiring the apprentice to demonstrate reasoning and joined up thinking, demonstrating synoptic performance against the key elements of the standard. Completed under controlled conditions, this will be externally set and marked automatically by the assessment organisation and will cover the core and relevant specialist function.

Retail Business Project

A project requiring the apprentice to look at an immediate opportunity, problem, challenge or idea within their retail environment. This could be a project to identify a potential cost saving for the business through improving efficiency, reducing waste or finding alternative ways of working to achieve business objectives and should include a research proposal, identify measurable improvements and make recommendations for implementation. The apprentice will need to provide a one-page synopsis of their project to the assessor one month before the end-point assessment process can begin. The apprentice will have 30-minutes to present their project and should include time for questions and answers at the end.

Professional Discussion

Planned at least 5 days in advance to allow the apprentice to prepare fully, the Professional Discussion is the final part of the assessment of the Retail Team Leader apprenticeship standard.  A 60-minute discussion between the apprentice and the independent end assessor will take place and will be structured to draw out the best of the apprentice’s energy, enthusiasm, competence and excellence.

More Information

If you would like to learn more about the Retail Team Leader apprenticeship standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.

Retail Team Leader Apprenticeship Standard

Duration: 12 months
LARS Number: 140
Standard Number: ST0326
Level: 3
Funding Band: 6 (£4,000)


  • Payable at registration: £175 (25%)*
  • Payable at Gateway: £525 (75%)*

(+£100 surplus if Face to Face Professional Discussion)

(+£100 surplus if Face to Face Business Project Presentation)

Functional Skills:
  • Level 2 Award in Functional Skills English
  • Level 2 Award in Functional Skills Mathematics
Payment Terms: Training Qualifications UK will invoice for payment at the registration phase (25%) and upon the gateway process (75%). Payment terms 30 days.
Download Factsheet

*25% registration fee is transferrable to a new registration should an Apprentice withdraw from the apprenticeship. Upon receipt Apprentices, Employers and Training Providers will gain access to the TQUK EPA management suite.

**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.

Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


Latest From the Hive Read All >

Children, Young People & Families Manager Apprenticeship Standard

Statement about the Children, Young People and Families Manager Standard Read More >

Operations/Departmental Manager and TQUK staff updates Read More >

Functional Skills and Examination Documentation updates Read More >