Here at Training Qualifications UK, we like to make sure you’re kept aware of all the most important goings-on in the world of End-Point Assessment. With that in mind, this week we provide information about Assessment Feedback Records, our resources on Verve EPA and the appeals process.

Assessment Feedback Records

Our assessment feedback records, which are provided with each overall End-Point Assessment result, are currently undergoing a review and change in process.

We are working hard behind the scenes to ensure we supply you and your Apprentices with qualitative and concise feedback, also ensuring that the justification of the overall grading is clear and supportive. Work is underway to develop our new feedback records, and we will provide continued updates over the coming weeks.

Due to these upcoming changes, Training Qualifications UK is working on a new Lead EPA report. This report will be released per standard and will allow us to communicate key messages for the standard overall, identify common areas for review by Training Providers, as well as relevant updates and changes.

The aim of the report is to provide you with tangible data and findings, which will hopefully contribute to your internal training, standardisation and development of curriculum resources. Ultimately, the end goal is that our Training Providers and Apprentices are better informed, allowing for more successful outcomes.

Verve EPA Resource

To support and prepare Apprentices for End-Point Assessment, please take the time to review the Support Materials area on our Verve EPA suite, as there is a host of documents and guidance briefs to aid you, your on-programme Assessors and the Apprentice.

Portfolio of Evidence

For our Training Providers who deliver standards that contain a Portfolio of Evidence, we would like to take this opportunity to remind you that once the portfolio is submitted, it is then within the assessment window. We receive multiple requests from Providers and On-Programme Assessors asking for feedback on submitted portfolios, however, we are unable to comment on this prior to the assessment taking place.

Reasonable Adjustments and Special Considerations

Where a Reasonable Adjustment or Special Consideration is required for your Apprentice, we kindly ask that you submit a request before the Apprentice enters Gateway.

This is to allow sufficient time for our Quality Team to review all requests, and to also prevent any delays in assessments being booked.

For all such requests, please complete the appropriate forms (available on Verve EPA) and submit them, along with the additional required supporting evidence, to our Quality Team at

Appeals Process Update

We would like to offer a reminder of the change we are making to our appeals process.

Currently, we allow four weeks for any appeal submissions following the issuing of the result to be appealed.

Our new and more streamlined approach will allow for a period of two weeks for any appeal submissions or intention to appeal requests, following the date of receiving an End-Point Assessment result. If we don’t receive an appeal or an intention to appeal request within this two week period, we will proceed to certification and the Apprentice’s certificate will be posted via the Education and Skills Funding Agency (ESFA). This will enable all Apprentices to receive their End-Point Assessment certificate much sooner.

This process change will come into effect from Monday 1st March. A flow chart of the outlined changes can be viewed here.

Should you have any questions in relation to this change, please feel free to contact us at

Apprentice consent for claiming an Apprenticeship certificate

As per our previous update, from Monday 1st March, our Gateway Meeting records will be updated and modernised. In doing so, we will be altering the way in which we capture Apprentice consent for claiming an Apprenticeship certificate. As of this date, Apprentice consent will be captured on the Gateway Meeting record via a signature.

Once an Apprentice then receives their End-Point Assessment result, we will allow a period of two weeks for any appeals or intent to appeal submissions before proceeding to certification via The Education and Skills Funding Agency (ESFA).

Our new and more streamlined Gateway Meeting forms are in production and will be available next week. The exact date will be confirmed soon!

During the initial stages, we, of course, will not reject an Apprentice at Gateway if an older version has already been completed, prior to our new records going live. To further support the initial stages of this process change, we will have a supplementary document available that will ask for a signature of consent separately.

As always, if you have any questions in relation to any of our updates, please feel free to contact us at

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


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