Training Qualifications UK will be launching a new auto process for issuing End-Point Assessment Results as of the 1st April 2022.
The new auto process means that results will be available to view and download by simply logging into EPA Pro.
This change is in line with our aims of driving efficiency, protecting Apprentice information through a secure platform, and is also part of an ongoing and exciting review to officially reduce the SLA for issuing End-Point Assessment results.
Watch this space – An official SLA update is coming soon!
Further details regarding the change in the process are outlined below.
Process Flow Chart
Please click here to view the process flow chart.
What changes are going live from the 1st April 2022?
TQUK currently issues result notifications and supportive feedback by email to the named Apprentice, On-Programme Assessor and Mentor.
As of the 31st March 2022, results will no longer be issued by email and will instead be available to view and download from EPA Pro.
How will I access results from the 1st April 2022 onwards?
All results will be available to view and download from EPA Pro within 10 working days of the final EPA Component concluding.
Results will be available to view and download from the files section located within each Apprentices profile. Preview below.
Creating additional sub-users on EPA Pro
All providers have access to creating additional sub-users on EPA Pro, this feature will allow further access rights for multiple users to log in and view results.
If you have any questions or require support with creating sub-users on EPA Pro, please feel free to contact us at epasupport@tquk.org.
Appeals
Our Appeal process remains the same. TQUK allows for 2 weeks from the date of certification (the date of the result going live on EPA Pro), for any intention to appeal submissions. Following the submission of an intent to appeal, an additional 2-week window is permitted to allow for all appeal documentation to be sent to compliance@tquk.org.
If we do not receive an intent to appeal, or the required documentation within the specified window above, TQUK will proceed with ESFA Certificate Claiming.
Support
Our team is on hand to support you with any queries. If you have any questions in relation to this update, please feel free to contact us on 0333 358 3344 or email us at epasupport@tquk.org.
