We here at Training Qualifications UK are always delighted to hear from training providers about the successes of their Apprentices. 

This is even more significant during this challenging time, during which Apprentices have had to adapt to new ways of working due to the current COVID-19 situation. 

One such Apprentice is Adam. He has undertaken the Business Admin Standard with Springboard, works at Great Annual Savings, and has recently become one of their first Apprentices to complete their End-Point Assessment remotely using video conferencing software. 

Springboard’s on-programme assessor was Jasmin Richardson and the company’s Apprenticeship Lead, Andrea Whincop, explained that helping Adam feel at ease was a key priority: “This was a new experience for all involved therefore it was more important than ever that Jasmin was able to support Adam with regular telephone contact to prepare him for this final stage of his apprenticeship.

“Adam has been a dedicated, hard working Apprentice throughout his programme and with Jasmin’s support and the advances TQUK have made with their technology and processes he has been able to achieve his Apprenticeship without any delays.”

Kayleigh Robinson was assigned as Adam’s End-Point Assessor by TQUK, and he found her support invaluable. “My End-Point Assessor was great, from the moment I first spoke to her a few weeks before my EPA, right until the end of the assessment,” he said. 

“She offered her help and guidance leading up to my EPA and stressed that I should contact her if I was stuck with anything or needed any clarity on what was going to happen. Before my EPA started, she went through various situations which could potentially happen and what would happen in the event of one of these. I was made to feel at ease throughout my EPA and this made me feel more confident when on the video call.”  

On completing his End-Point Assessment, Adam added: “Completing my EPA in lockdown was fine, but was a little challenging as my preferred method was face to face and I had to complete it over video call. Other than a few external distractions, having to complete my EPA at home was okay and I was fully prepared thanks to the help of my assessor.”

TQUK’s End-Point Assessment Director Kelle McQuade was thrilled to hear of Adam’s success and the part the alterations have played in empowering him to complete his Apprenticeship. 

“Congratulations to Adam on passing his Apprenticeship,” Kelle said. “The positive words from his assessor Kayleigh really underline how well Adam performed during his assessment, and that’s doubly impressive at this difficult time.

“We’re delighted that the remote methodologies we’ve put in place during the COVID-19 situation have worked so well. Life is full of challenges at the moment, but everyone is bringing their very best and going above and beyond to ensure Apprentices can achieve the goals they’ve been working so hard towards.”

For more on Adam’s Apprenticeship success story, please visit the Springboard website.

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


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