Our EPA offer is growing by the month!

After lots of hard work, we’re delighted to announce that we have been approved to deliver EPA for Customer Service Specialist apprenticeships. This addition to our list will perfectly complement our EPA services for Customer Service Practitioner, making TQUK a premier EPAO for customer service-related apprenticeships.

We also have plans in the works to deliver EPA for three more standards!

The addition of Production Chef to our list will fit perfectly with our well regarded EPA services for hospitality and catering apprenticeships. We are also excited to break into new territory when we begin to offer EPA for Children, Young People & Families Practitioner and Children, Young People & Families Manager apprenticeships.

Get all the details below!


Customer Service Specialist

A Customer Service Specialist can work in all sectors and organisation types. They act as a point of contact for more complex or technical customer service requests, complaints and queries. They are experts in their organisation’s products and/or service and will share that expertise with teams and colleagues to achieve the best possible results for their organisation.

They will gather and analyse data and customer information that can be used to prompt change and improvements in customer service. They should be able to use both organisational and generic IT systems in a variety of environments, including contact centres, retail locations, webchats or customer service points.

End-Point Assessment Components:

  • Practical Observation with Question and Answer
  • Work-Based Project (supported by Interview)
  • Professional Discussion (with Portfolio of Evidence)

Coming Soon

Production Chef

A Production Chef works as part of a team in time-bound and often challenging kitchen environments, including schools, hospitals, the Armed Forces, care homes, high street casual dining establishments and pub kitchens. Production Chefs are likely to work with centrally developed standardised recipes and menus, often producing food in high volumes. They apply highly methodical organisational skills, energy, accuracy and attention to detail, and are mindful of the importance of sustainability and protecting the environment.

A Production Chef will:

  • Maintain excellent standards of personal, food and kitchen hygiene
  • Ensure compliance with procedures, menu specifications and recipes
  • Produce food which meets portion control and budgetary constraints
  • Adapt and produce dishes to meet special dietary, religious and allergenic requirements
  • Follow, complete and maintain production schedules, legislative and quality standard documentation
  • Use specialist kitchen equipment
  • Communicate internally and externally with customers and colleagues
  • Commit to personal development activities

End-Point Assessment Components:

  • On-Demand Test
  • Practical Observation
  • Business Project
  • Professional Discussion

Children, Young People & Families Practitioner

Children, Young People & Families Practitioners work with a range of people and professionals to achieve positive and sustainable change in the lives of children, young people and families. They demonstrate a passion for care and will be skilled in recognising and assessing the complex needs that children, young people and families often present.

Their ultimate aim is to challenge and support children, young people and families to achieve their goals while keeping them safe. They will work alongside other professionals and organisations to improve the lives of individuals and use a range of evidence-based approaches to inform their practice. They will remain effective through a continuous process of review and reflection under an experienced practitioner.

Apprentices can choose between two pathways:

Pathway 1: Practitioner in Children’s Residential Care

Apprentices on this pathway can work in a number of settings, including a children’s home, a residential special school or a secure children’s home. The children might be living on their own or in a larger group. Practitioners will take the lead in developing and delivering the child’s placement plan and will work with the child to support their health, education, social and day-to-day needs, playing a significant role in helping them to thrive and fulfil their potential.

Pathway 2: Children, Young People and Families Practitioner within the Community

Apprentices on this pathway will understand the importance of, and be skilled in, early intervention and safeguarding work. They will manage risk across the spectrum of needs for children, young people and families. They may work in settings as diverse as family homes, youth centres, early years, youth justice, children’s centres, educational settings and the community. They may work with particular age groups, across the full age range or specifically with families. By supporting the confidence and skills of children, young people and families, they will help them to overcome barriers and maximise their independence.

End-Point Assessment Components:

  • Practical Observation
  • Competence Interview (with accompanying Portfolio)

Children, Young People & Families Manager

Children, Young People & Family Managers ensure direction, alignment and commitment, whether it is within their own organisation or across partnerships, to help children, young people and families aspire to achieve sustainable change in their lives. They build teams, manage resources and lead new approaches to work practices that deliver improved outcomes that put the child, young person or family at the centre of practice.

They work in a range of settings which can include local authorities, health organisations, educational settings, early years settings or children’s centres, as well as a wide range of private voluntary and community organisations. They may be solely responsible for the management of a team or service or may be part of a management team. To deliver an effective service, they will work on a multi-agency basis with professionals from many backgrounds, as well as team leaders and managers from their own organisation. They will also inform and improve practice by acting on new research and developments into how the needs of children, young people and families are best met.

Apprentices can choose between two pathways:

Pathway 1: Manager in Children’s Residential Care

Apprentices on this pathway will play a leading role in encouraging a home-centred ethos and creating a sense of purpose for the long-term care and support of children and young people in residential care.

Pathway 2: Children, Young People and Families Manager within the Community

Apprentices on this pathway will work to develop a community-focused environment within a particular group (e.g. early years, youth, youth justice, family work, special educational needs and disability) and build consensus and support for improving outcomes collectively. They will lead and support the development of practice in the care and support of children, young people and families within their community.

End-Point Assessment Components:

  • Situational Judgement Test
  • Competence Interview


To keep up to date with the latest updates to our EPA offer, return to our blog, or follow us on Twitter, Facebook, Instagram and LinkedIn.

See you around The Hive.

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