Healthcare Support Worker

A Healthcare Support Worker works as part of a team to deliver excellent and compassionate care to those who need it most. They will have a range of clinical duties to attend to, including monitoring health conditions, tracking overall recovery or rehabilitation of patients and their comfort and well-being. They will also act as a vital source of support for other healthcare team members, assisting in and/or implementing the patient’s care plan.

During their apprenticeship, they will also gather a vast amount of healthcare knowledge, which they will be able to dispense when needed and receive training to prepare them for the many situations they will encounter in this role.

Upon completion of the apprenticeship, apprentices will have the opportunity to work in a wide variety of organisations, including hospitals, community clinics, health centres, individual homes, nursing/care homes, hospices, mental health settings and GP surgeries, among others.

End-Point Assessment Components

  • Knowledge Test
  • Observation of Practice
  • Evidence Portfolio and Interview

Knowledge Test

Apprentices will be presented with 60 equally weighted multiple choice questions that cover all knowledge requirements of the standard. The test will take 1 hour.

Observation of Practice

The independent assessor spends a minimum of 90 minutes observing the apprentice during the course of their normal work in their normal place of work.

Evidence Portfolio and Interview

Apprentices collect evidence for the portfolio in final 3 months. The portfolio must contain reflective accounts completed by the apprentice which demonstrate their learning and application of knowledge in practice, their values and behaviours. The final interview takes place between the independent assessor and the apprentice and lasts between 30 and 60 minutes.

More Information

If you would like to learn more about the Healthcare Support Worker apprenticeship standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.

Healthcare Support Worker Apprenticeship Standard

Duration: 12-18 Months
Level: 2
Funding Band: 4 (£3,000)
  • Level 2 qualification of the employer’s choice
Functional Skills:
  • Level 1 Award in Functional Skills English (Attempted Level 2 Award in Functional Skills English)
  • Level 1 Award in Functional Skills Mathematics (Attempted Level 2 Award in Functional Skills Mathematics)
Industry Requirements:
  • Care Certificate
  • Evidence of the relevant behaviours
  • Self Assessment


  • Payable at Registration: £87 (25%)*
  • Payable at Gateway: £263 (75%)**

(+£100 surplus if Face to Face Interview)

Payment Terms: Training Qualifications UK will invoice for payment at the registration phase (25%) and upon the gateway process (75%). Payment terms 30 days.
LARS Number: 103
Standard Number: ST0216
Download Factsheet

*25% registration fee is transferrable to a new registration should an apprentice withdraw from the apprenticeship. Upon receipt apprentices, employers and training providers will gain access to the TQUK EPA management suite, our end-point assessment information packs, mock examinations, study tips, revision guides, training logs and self-assessment forms.

**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.

Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


Latest From the Hive Read All >

Early Years Educator Apprenticeship Standard TQUK

News! Level 3 Early Years Standard finally approved Read More >

Distinctions Go to Two Hair Professional Apprentices at The Link Academy Read More >