HR Support

HR Professionals in the HR Support role are typically either working in a medium to large organisation as part of the HR function delivering front-line support to managers and employees or are an HR Manager in a small organisation.

Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. HR Support will typically take ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk.

In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this HR Support apprenticeship and will need to be covered separately by the employer.

**Please note that this standard changed funding band to Band 7 (£4,500) on October 4th 2019**

Gateway Requirements

  • Project Synopsis

End-Point Assessment Components

  • Consultative Project
  • Professional Discussion

Consultative Project

The Consultative Project will be a real example of work done by the Apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The Project will require the Apprentice to describe how they have applied their knowledge and HR-related skills to deliver the services required by the role as described in the Standard. It should describe a situation where the Apprentice has successfully worked with a customer (probably an internal one) to deliver a specific piece(s) of HR advice or provide an HR solution(s) for them. The content of the 3000-word project should include the project objectives, the scope of the work, a description of the situation/problem/business need, the methodology used,  information gathered, any conclusions and recommendations and finally what the implementation plan was.

Professional Discussion

The Professional Discussion will be conducted after the End-Point Assessor has reviewed and marked the Consultative Project. It will focus on the skills and behaviours specified in Apprenticeship Standard, together with any knowledge and skills components that were not previously covered in the Consultative Project. Each of the End-Point Assessment components is weighted 50% each with Pass/Distinction grading the achievable results.

More Information

If you would like to learn more about the HR Support Apprenticeship Standard, check out our factsheets page or alternatively you can find more information via the Institute for Apprenticeships website.

HR Support Apprenticeship Standard

Duration: 18 months
LARS Number: 191
Standard Number: ST0239
Level: 3
Funding Band: 7 (£4,500)

£900 (Remote) £1,000 (Face-to-Face)

  • Payable at Registration: £225
  • Payable at Gateway: £675 (Remote) £775 (Face-to-Face)
Functional Skills:
  • Level 2 Award in Functional Skills English
  • Level 2 Award in Functional Skills Mathematics
Payment Terms: Training Qualifications UK will invoice a registration fee (~25%) upon registration and a gateway fee (~75%) upon gateway submission. Gateway fees will be adjusted depending upon the remote or face-to-face assessment preference.
Download Factsheet

*25% registration fee is transferrable to a new registration should an Apprentice withdraw from the apprenticeship. Upon receipt Apprentices, Employers and Training Providers will gain access to the TQUK EPA management suite.

**75% fee paid at gateway in non-refundable as we anticipate that once the apprentice has passed through gateway they will be ready to undertake the end-point assessment elements. If the 75% payable upon gateway is not paid within 30 days of invoice we, as the EPAO, will put a hold on any end-point assessment activities being undertaken and any certification processes.

Training Qualifications UK offers one free re-sit per multiple-choice test where included within a standard. Element assessments re-sits will be charged per assessment and standard

How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


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