The global outbreak of coronavirus has created a state of uncertainty for everyone up and down the country and around the world. We here at Training Qualifications UK are acutely aware of the impact this has had on the education sector and we’re deeply grateful to our centers, who have been active in engaging with us to work through solutions that will keep assessments taking place.

Continue reading “Remote assessment of Apprentices during the coronavirus outbreak”

We are now live with the process changes we have been communicating over recent weeks. We are confident these changes will improve the experience for everyone involved and most importantly the Apprentice on their End-Point Assessment journey.

An update of all the processes that have changed is below.

Continue reading “Update! Process changes now live for our End-Point Assessment services”

Some might say that the role of an End-Point Assessor is the best role in apprenticeships. Training Qualifications UK’s End-Point Assessor Rachel Blood talks sense of achievement, flexibility with workloads and a company dedicated to supporting Apprentices. Oh and that she loves being an Assessor.

Continue reading “The rewarding role of an End-Point Assessor: Find out how you can make a difference working as an Assessor.”

We are always working on improving the efficiency and effectiveness of our processes to improve the service we can provide to yourselves and your apprentices. We will be making the following changes and will send full details for each change over the coming weeks to help you better understand them. There are changes to Gateway requirements, MCQ bookings and the introduction of an Apprentice survey.

Gateway Changes

Required Information on Verve at Gateway

From Monday 10th February, we will be putting all Apprentices on hold who do not have the ‘Apprentice Profile’ page fully completed on Verve EPA. This is to assist us in:

  • Fully informing End-Point Assessors of significant Apprentice information vital to the assessment.
  • Implementing internal processes including assessment bookings and certificate claims.

When we do not have all the information we require for the entire EPA journey, it can lead to the journey stalling or becoming disjointed as we put apprentices on hold at Gateway or delaying assessment components due to having to request information. With this new change, we will have all the information we require at Gateway to enable a smoother process. Full details of this will be communicated prior to this change coming into place.

Assessment Preference

We are currently working on reviewing and updating all our assessment documents across all 36 standards that we offer. As part of this change, we will be updating all Gateway meeting documents to require an assessment preference for all components. In the meantime, whilst we work our way through these, we have put together an Assessment Preference document that must be completed from Monday 10th February before the Apprentice can pass through Gateway. We would suggest that this is completed during the Gateway meeting. Please note, if the assessment preference document is not completed, the Apprentice will not be able to pass through Gateway. The completion of this document will be key to us being able to allocate End-Point Assessors to apprentices within our agreed SLA and understand the requirements of the assessment.

Portfolios required at Gateway

To allow our End-Point Assessors to be suitably prepared for the EPA process and to improve the experience for apprentices along their journey, from Monday 10th February any standard with a component that is to be completed prior to gateway, whether assessed or not, will require this component to be uploaded to Verve EPA or provide an E-Portfolio link and password before the Apprentice can pass through Gateway. We will send a full list of components where this is required prior to this change coming into place. This allows the End-Point Assessor to familiarise themselves with the portfolio and prepare relevant questions for the assessment component. This will also apply to standards where these components are not graded by the End-Point Assessor but are instead used as a support tool as it still provides important context to the End-Point Assessor when preparing for the assessment components.


MCQ booking process moving in-house

The booking of MCQs onto our Verve EPA system will be managed internally from Monday 10th February, taking the responsibility off our EPA assessors and thus freeing up their time to focus on the rest of the End-Point Assessment. This will require MCQ dates to be agreed prior to the Apprentice being submitted through Gateway (we suggest the dates to be arranged at the Gateway meeting) and added to the meeting record or assessment preference document. The date agreed for the MCQ must not be within five working days of the Apprentice coming through Gateway and may be subject to change if Gateway requirements are not met. We require this five day minimum lead-time to ensure the booking is included on our report that the Assessment team use to send out MCQ links. When the Apprentice is then submitted through Gateway on Verve EPA, our EPA team will complete their usual Gateway review and update the system with the dates submitted, before informing the End-Point Assessor so they are aware of dates in preparation of the assessment planning meeting.

Apprentice Surveys

We will be introducing an Apprentice Survey that will be sent to apprentices after their assessment components have been completed. It will be a short 10 question survey that will provide us with some invaluable feedback to assist us in our continual strive for improvement. We would really appreciate any support you can offer in asking the apprentices to complete this.

A final note, the Verve EPA system has gone through an update and the system operators have made some changes that will come into effect from week commencing 20th January. We will communicate these changes closer to the time to help you better understand them.

If you have any questions please email

Season’s greetings from Training Qualifications UK. We hope that you are all in the Christmas spirit and preparing for a well-earned break with family and friends. Before we all crack open the mulled wine and break out into sudden and uninterruptible carolling we have a few key announcements in the lead up to the office closing for Christmas.

Continue reading “Key information from Training Qualifications UK for the Festive period”

In July the Institute for Apprenticeships and Technical Education published its highly anticipated and long sought after EQA framework. An attempt to standardise the activities of numerous EQA bodies and improve consistency in practice across the developing End-Point Assessment and Apprenticeship sector, there’s just one problem…

Continue reading “Changes to Assessment Plans: Is there a plan?”

Functional Skills are an integral part of delivering apprenticeships in the UK. If you’re an employer employing an Apprentice or a Training Provider training an Apprentice, you will have seen them listed as requirements on the apprenticeship standards.

No matter which apprenticeship you are delivering, your Apprentice will need to provide evidence that they have achieved Functional Skills qualifications or an equivalent as part of the Gateway requirements.

Continue reading “Does my Apprentice need Functional Skills as part of their Apprenticeship Standard?”

In July, Training Qualifications UK was happy to learn that the Link Academy had earned not one, but two more End-Point Assessment distinctions on the Hair Apprenticeship Standard. One of those apprentices was hair-stylist-to-be Chloe Jackson.

Continue reading “‘The apprenticeship route was the natural choice for me’ – EPA distinction Apprentice Chloe Jackson talks Hair apprenticeship with TQUK.”

Being an End-Point Assessment Organisation (EPAO) and working with a range of different External Quality Assurance bodies (EQA) can often feel like playing on a football team where all the players are doing their own thing, writes TQUK End-Point Assessment Director Kelle McQuade.

The striker is pacing back and forth, the centre-backs are running in the other direction and the goalkeeper is taking a snooze.

Continue reading “Playing as a Team: The New EQA Framework for Apprenticeships”

Our Qualifications Team is always on the cutting edge, creating new and in-demand qualifications. This month, we’re putting the spotlight on three new qualifications for apprenticeships that we deliver End-Point Assessment (EPA) for. These apprenticeships are:

  • Healthcare Assistant Practitioner;
  • Customer Service Practitioner; and
  • Customer Service Specialist.

These qualifications are mapped against Apprenticeship Standards so that Apprentices will acquire all the Knowledge, Skills and Behaviours they’ll need to excel in their role. Employers and Training Providers that work with us will benefit from being able to get their qualifications for their apprenticeships and their End-Point Assessment services from one place.

Check out all the details below.

TQUK Level 5 Diploma for Assistant Practitioners in Healthcare (RQF)

qualifications for apprenticeships healthcareThe TQUK Level 5 Diploma for Assistant Practitioners in Healthcare (RQF) has been designed for Healthcare Assistant Practitioner apprenticeships.

The Healthcare Assistant Practitioner (HAP) is one of the most popular apprenticeships in the UK, and it’s easy to see why.

HAPs work as part of a wider health and social care team, having direct contact with patients, service users or clients to provide high-quality care. HAPs work at a level above Healthcare Support Workers and have a more in-depth understanding of factors that influence ill-health, including anatomy and physiology. HAPs can work in a wide variety of roles that have been developed locally by Employers to meet individual service needs.

The TQUK Level 5 Diploma for Assistant Practitioners in Healthcare (RQF) will teach Apprentices all the Knowledge, Skills and Behaviours required to be a HAP, preparing them for work in areas such as Cancer Services, Physiotherapy, Genito-Urinary Medicine, Orthopaedics, Hospice Care, Mental Health, Social Care, Community, Occupational Therapy, Learning Disabilities as well as hybrid roles that cross traditional occupational areas.

The qualification includes units on:

  • Understanding safeguarding of children and young people for those working in the adult sector;
  • Working in partnership in health and social care or children and young people’s settings;
  • Developing health and safety and risk management policies, procedures and practices in health and social care or children and young people’s settings;
  • Managing quality in health and social care or children and young people’s settings;
  • The philosophy, ethics and models of healthcare;
  • Anatomy and physiology for care practitioners;
  • The principles of infection prevention and control within a work setting;
  • The awareness of specific conditions related to healthcare outcomes;
  • Care planning and therapeutic interventions in healthcare settings.

This qualification is designed specifically against the HAP Apprenticeship Standard. You can view the full specification for this qualification here.

TQUK Level 2 Diploma for Customer Service Practitioners (RQF)

The TQUK Level 2 Diploma for Customer Service Practitioners (RQF) has been designed for Customer Service Practitioner apprenticeships.

A Customer Service Practitioner (CSP) is the face and, in many cases, the first point of contact a customer has with a company. The Apprentice’s raison d’être, as a CSP, will be getting to know their customers and clients and resolving any problems with products and services delivered from the workplace, digitally or by travelling in person to the customer’s location.

In general, they resolve one-time anomalous issues, or more routine issues like taking orders, payments, transfers and more. They also help customers by offering guidance, care, service recovery and more, along with conducting sales activities and gaining customer feedback for the company.

The TQUK Level 2 Diploma for Customer Service Practitioners (RQF) will teach Apprentices all the Knowledge, Skills and Behaviours required to be a Customer Service Practitioner.

The qualification includes core units on:

  • Customer service knowledge;
  • Principles of working in customer service within an organisation;
  • Systems and resources;
  • Working with customers;
  • Personal development.

This qualification is designed specifically against the CSP Apprenticeship Standard. You can view the full specification for this qualification here.

TQUK Level 3 Diploma for Customer Service Specialists (RQF)

The TQUK Level 3 Diploma for Customer Service Specialists (RQF) has been designed for Customer Service Specialist Apprenticeships.

The Customer Service Specialist (CSS) works at the level above the CSP. This is a more senior role where the Apprentice acts as a point of contact for more complex customer service requests, complaints and queries. They act as an escalation point for difficult and ongoing customer problems.

The CSS, in the normal course of their duties, will gather and analyse data that influences change and improvements in service, utilising both organisational and generic IT systems to carry out their role. CSSs can operate in almost any business environment, including contact centres, retail, service industries and more.

The TQUK Level 3 Diploma for Customer Service Specialists (RQF) will teach Apprentices the Knowledge, Skills and Behaviours to work in a high-level customer service environment: improving customer service delivery and satisfaction, attracting new customers, business knowledge, customer journey, service improvements and utilising both organisational and generic IT systems.

The qualification includes units on:

  • Business knowledge and customer service;
  • Understand the customer journey;
  • Customer insight;
  • Customer service culture;
  • Providing business-focused customer service;
  • Providing a positive customer experience;
  • Develop personal skills to enhance customer service.

This qualification is designed specifically for the CSS Apprenticeship Standard. You can view the full specification for this qualification here.


We’re always churning out new qualifications for apprenticeships. If there are apprenticeships you would like us to develop qualifications for, get in touch.

To keep up to date with the latest news and tips from TQUK, follow us on Twitter, Facebook, Instagram and LinkedIn.

See you out there!



How TQUK Can Help You

The new apprenticeship standards are designed to improve upon what’s gone before and help with the apprentice’s initial journey into their chosen career, before you know it, they’ll be on the road to success.


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