Operations/Departmental Manager
An Operations or Departmental Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner.
Team Leader/Supervisor
A Team Leader Supervisor is a natural leader. They manage people, operations, projects and more to deliver tangible outcomes for their company. As a team leader supervisor, a successful apprentice will be in charge of determining their team’s direction and utilising their best qualities to achieve the company’s goals.
Hair Professional
The End-Point Assessment for the Hair Professional apprenticeship includes Practical Assessments and an Oral Questioning.
Early Years Practitioner
The End-Point Assessment for the Early Years Practitioner apprenticeship includes a Professional Discussion (with portfolio) and a Knowledge Test.
Lead Practitioner in Adult Care
The End-Point Assessment for the Lead Practitioner in Adult Care apprenticeship includes an Observation of Practice and Professional Discussion.
Advanced and Creative Hair Professional
The End-Point Assessment for the Advanced and Creative Hair Professional apprenticeship will include a Knowledge Test, Observation and Questioning, and a Professional Discussion.
Team Leader/Supervisor
A Team Leader Supervisor is a natural leader. They manage people, operations, projects and more to deliver tangible outcomes for their company. As a team leader supervisor, a successful apprentice will be in charge of determining their team’s direction and utilising their best qualities to achieve the company’s goals.
Early Years Lead Practitioner
The End-Point Assessment for the Early Years Lead Practitioner Apprenticeship Standard comprises an Observation with Questions, a Professional Discussion, and a Case Study Report and Presentation.
Operations/Departmental Manager (Legacy)
An Operations Departmental Manager takes the reins of people and projects and is continually intent on achieving a company’s short and long-term goals. They report to senior management or the business owner, to keep them continuously informed about the overall operations and state of the business.
The knowledge, skills and behaviours the apprentice will learn in this Operations Departmental Manager apprenticeship will give them the ability to work in any industry in the private, public and third sectors. They’ll be developing operational plans, overseeing projects, managing and leading teams, overseeing the financial health of the company, recognising and nurturing talent and coaching and mentoring. Job titles for successful apprentices include Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
End-Point Assessment Components
- Knowledge Test
- Competency-Based Interview
- Assessment Portfolio
- Presentation and Q&A Session
- Professional Discussion
Knowledge Test
This portion of the End-Point Assessment is designed to test the apprentice’s knowledge of what they’ve learned throughout the apprenticeship. A series of different scenarios and situations will be used that will require responses demonstrating your knowledge of the particular topic. The test may be delivered online or may be paper-based and will likely be multiple choice. The Apprentice Assessment Organisation will set out the test specification including the number of questions to be included, time allowed and conditions for invigilation to ensure consistency and quality. The level of difficulty is what would be expected of an apprentice to achieve taking a Level 5 Diploma or equivalent.
Competency-Based Interview
The knowledge requirements within the Standard will be tested using a structured series of questions to assess the apprentice’s knowledge to ensure all aspects are given coverage. The interview can be conducted using a range of media (telephone interview, live media, online or written), whichever is the most appropriate for the apprentice.
Assessment Portfolio
The Assessment Portfolio is one that represents the skills, knowledge and behaviours outlined in the Standard. The portfolio, or work based project, provides a substantive evidence base from a business related project to demonstrate the application of skills and knowledge. The project will take place towards the end of the apprenticeship – likely to be during the 6 months. Each project must demonstrate the application of knowledge and skills to meet the outcomes in the standard, the approach to planning and completion of the project and the application of behaviours from the standard.
Presentation and Q&A Session
The primary focus of the presentation will be on the work undertaken during the project, however during the question and answer session the panel will be able to explore the apprentices’ broader experiences to demonstrate that the knowledge and skills defined in the standard have been met.
Professional Discussion
The Independent Assessor will undertake a professional discussion with the apprentice to identify the objective of the activity, and reflect on the outcome and how learning gained was applied.
Adult Care Worker
The End-Point Assessment for the Adult Care Worker apprenticeship includes a Situational Judgement Test and a Professional Discussion.
Customer Service Practitioner
A Customer Service Practitioner is the face and, in many cases, the first point of contact a customer has with a company. The apprentice’s raison d’être, as a Customer Service Practitioner, will be getting to know their customers and clients and resolving any problems with high-quality products and services delivered from the workplace, digitally or by travelling in person to the customer’s location. Their interactions may be one-time events, resolving one-time anomalous problems, or they could be more routine, dealing with orders, payments, transfers, offering guidance and support, sales, aftercare, service recovery or gaining information for the company by attaining customer feedback. As a Customer Service Practitioner, the number of industries an apprentice could work in is practically unlimited, from manufacturing to marketing, civil engineering to the civil service.
HR Consultant/Partner
Individuals in the role of the HR Consultant will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers.
Associate Project Manager
The End-Point Assessment for the Associate Project Manager apprenticeship will include a Presentation and a Professional Discussion, both supported by a Portfolio of Evidence.
Assessor/Coach
The End-Point Assessment for the Assessor/Coach apprenticeship includes Assessor Coach Observations and a Professional Discussion.
Business Administrator
The End-Point Assessment for the Business Administrator apprenticeship includes a Knowledge Test, a Project Presentation and a Portfolio-Based Interview.
Healthcare Assistant Practitioner
The End-Point Assessment for the Healthcare Assistant Practitioner apprenticeship includes a Multiple-Choice and Short-Answer Test, an Observation of Practice and a Reflective Journal and Interview.
HR Support
HR Professionals in the HR Support role are typically either working in a medium to large organisation as part of the HR function delivering front-line support to managers and employees or are an HR Manager in a small organisation.
Customer Service Specialist
A Customer Service Specialist is a professional who deals with direct customer support within all sectors and organisation types. The role requires you to be an advocate of customer service, acting as a point of contact for more complex or technical customer service requests, complaints, and queries.
An Apprentice in the role of the Customer Service Specialist will often develop into a position of being the escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you will share your knowledge with your wider team and colleagues.
Children, Young People and Families Manager
The End-Point Assessment for the Children, Young People and Families Manager apprenticeship will include a Situational Judgement Test and a Competence Interview.
Healthcare Support Worker
The End-Point Assessment for the Healthcare Support Worker apprenticeship includes a Multiple-Choice Test, an Observation of Practice and an Evidence Portfolio with an Interview.
Learning and Development Consultant / Business Partner
Learning and Development (L&D) Consultant / Business Partners are responsible for identifying areas of improvement in individuals, groups and organisations, and finding appropriate learning and development solutions to improve their organisation. L&D Consultants also ensure that the learning and development techniques they recommend align with the strategic ambitions and objectives of the business, finding creative ways to overcome obstacles. As part of their role, they can influence key stakeholders and make decisions on what the business can and should do in an L&D context.
Children, Young People and Families Practitioner
The End-Point Assessment for the Children, Young People and Families Practitioner apprenticeship will include a Practical Observation and a Competence Interview.
Digital Marketer
The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically work as part of a team and they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions and will normally report to a Digital Marketing Manager, a Marketing Manager or an IT Manager.
Lead Adult Care Worker
The End-Point Assessment for the Lead Adult Care Worker apprenticeship includes a Situational Judgement Test and a Professional Discussion.
Learning and Development Practitioner
A Learning and Development (L&D) Practitioner specialises in the creation of new and useful learning and training programmes, primarily for employees of organisations. An L&D practitioner works with organisations to design training programmes, deliver training and sustain the benefits of this training by working with managers and stakeholders.
Early Years Educator
The End-Point Assessment for the Early Years Educator apprenticeship includes a Knowledge Test and a Professional Discussion.
Leader in Adult Care
The End-Point Assessment for the Leader in Adult Care Worker apprenticeship includes an Observation of Leadership and a Professional Discussion.
Senior Healthcare Support Worker
The End-Point Assessment for the Senior Healthcare Support Worker apprenticeship includes a Multiple-Choice Question Test, an Observation of Practice and a Professional Discussion.
Learning and Skills Teacher
The End-Point Assessment for the Learning and Skills Teacher apprenticeship includes a Professional Discussion and Teaching Observations.
Learning Mentor
The End-Point Assessment for the Learning Mentor apprenticeship will include Learning Mentor Observations and a Professional Discussion.
Teaching Assistant
The End-Point Assessment for the Teaching Assistant apprenticeship will include a Practical Observation (with a Questions and Answer session) and a Professional Discussion (supported by a Portfolio of Evidence).
