Adult Care Worker
To work in care as an Adult Care Worker is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult Care Workers need to have the right values and behaviours, developing competencies and skills to provide high-quality compassionate care and support. They are the frontline staff who help people with the care and support they need to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives.
Lead Adult Care Worker
As a Lead Adult Care Worker you will make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. You will be expected to exercise judgement and take appropriate action to support individuals to maintain their independence, dignity and control. By providing leadership, guidance and direction at the front line of care delivery you will be instrumental in improving the health and well-being of those receiving care and support.
Healthcare Support Worker
A Healthcare Support Worker works as part of a team to deliver excellent and compassionate care to those who need it most. They will have a range of clinical duties to attend to, including monitoring health conditions, tracking overall recovery or rehabilitation of patients and their comfort and well-being. They will also act as a vital source of support for other healthcare team members, assisting in and/or implementing the patient’s care plan.
Senior Healthcare Support Worker
A Senior Healthcare Support Worker is the main source of assistance for registered healthcare practitioners to allow the delivery of excellent healthcare services to all types of people, from babies, infants and children too young people and adults. A Senior Healthcare Support Worker is required to be steeped in healthcare delivery practices and tasks under the close supervision of a registered healthcare professional. Your duties will depend on the care brief you are assigned.
Hospitality Team Member
A Hospitality Team Member can work in a range of establishments, for example, bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although a Hospitality Team Member tends to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.
A Hospitality Supervisor works across a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.
A Commis Chef is the most common starting position in many kitchens and in principle the most junior culinary role. A Commis Chef carries out basic cooking tasks and prepares food under the supervision of a senior chef whilst their primary objective is to learn and understand how to carry out the basic functions in every section of the kitchen.
A Business Administrator will have a wide set of skills that could give them a prospective place in virtually every sector of work there is, in small and large businesses, in the public and private sectors. A business administrator may be able to work on their own or as part of a team developing, implementing, maintaining and improving administrative services. The skills, behaviours and knowledge they attain in their apprenticeship will ultimately direct them upwards towards the responsibilities of management and upper management.
Customer Service Practitioner
A Customer Service Practitioner is the face and, in many cases, the first point of contact a customer has with a company. The apprentice’s raison d’être, as a Customer Service Practitioner, will be getting to know their customers and clients and resolving any problems with high-quality products and services delivered from the workplace, digitally or by travelling in person to the customer’s location. Their interactions may be one-time events, resolving one-time anomalous problems, or they could be more routine, dealing with orders, payments, transfers, offering guidance and support, sales, after care, service recovery or gaining information for the company by attaining customer feedback. As a Customer Service Practitioner, the number of industries an apprentice could work in is practically unlimited, from manufacturing to marketing, civil engineering to the civil service.
An Operations Departmental Manager takes the reins of people and projects and is continually intent on achieving a company’s short and long-term goals. They report to senior management or the business owner, to keep them continuously informed about the overall operations and state of the business.
A Team Leader Supervisor is a natural leader. They manage people, operations, projects and more to deliver tangible outcomes for their company. As a team leader supervisor, a successful apprentice will be in charge of determining their team’s direction and utilising their best qualities to achieve the company’s goals.
The title of Hair Professional can encompass two possible streams, both with their different practices and requirements: Hairdresser and Barber. Hairdressers need to be versatile and be able to jump between male and female clientele. Hair Professional apprentices will be able to shampoo and condition hair, cut hair using a range of techniques, style and finish hair to create a variety of looks and colour and lighten hair. Barbers, by contrast, are more specialised and tend to service only men. Barbers will be able to shampoo and condition hair, cut hair using barbering techniques, style and finish hair, cut facial hair into shape and provide shaving services for men.
Healthcare Assistant Practitioner
On completion of this Healthcare Assistant Practitioner apprenticeship standard, the apprentice will be a competent and job-ready Assistant Practitioner in the health sector. The apprenticeship standard provides a high-level description of the skills, knowledge, values and behaviours required of the Assistant Practitioner apprentice.
Above all else, Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Given that the main purpose of a Retailer is to assist customers when they purchase products and services they must enjoy direct contact with a wide range of people and be motivated by completing a sale and knowing a customer is happy with their purchase.
Retail Team Leader
A Retail Team Leader should deliver exceptional customer service and a positive experience for customers. They provide critical support to managers and may deputise in their absence. Retail Team Leaders may guide and coordinate the work of the team, identify and explore opportunities that drive sales and ensure team members maintain business standards in relation to merchandising, service and promotional activities.
A Retail Manager is responsible for delivering sales targets and a positive experience to customers that will encourage repeat custom and loyalty to the brand/business. It is a diverse role that includes leading and developing a team to achieve business objectives and work with a wide range of people, requiring excellent communication skills.
Chef De Partie
A Chef De Partie is responsible for running a specific section of the kitchen. This type of chef usually manages a small team of workers, which they must keep organised so that dishes go out on time and the work area remains clean and orderly.
Senior Production Chef
A Senior Production Chef strives to produce customers’ meals consistently to perfection according to predetermined specifications. They have the ability to work independently and lead a team in often hot and highly challenging kitchen environments. A Senior Production Chef is likely to work in organisations where brands, recipes and menus have been created by a central development team.
A Hospitality Manager works across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned.
HR Professionals in the HR Support role are typically either working in a medium to large organisation as part of the HR function delivering front-line support to managers and employees or are an HR Manager in a small organisation.
Individuals in the role of the HR Consultant will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers.
A Teaching Assistant works in Primary, Special and Secondary education across all age ranges encompassing special educational needs and emotional vulnerabilities.
The primary role of the Teaching Assistant is to support the lead class teacher in enhancing a pupil’s learning either via groups or individually. They will be required to ensure pupils understand the work set, have an adequate understanding of their learning objectives and help pupils to stay on task in order to make progress in the learning environment.
IT Technical Salesperson
An IT Technical Salesperson will specialise in the promotion and sale of technical products and services. They will have a vast amount of knowledge about IT and the specific products and services of the company they work for. They will also be able to promote and upsell in a range of situations.
Associate Project Manager
Because of their complexity, business projects must be well managed to ensure their success. An Associate Project Manager will help manage projects by knowing what needs to be achieved, how it will be achieved, how long it will take and what it will cost.
Learning and Development Practitioner
A Learning and Development (L&D) Practitioner specialises in the creation of new and useful learning and training programmes, primarily for employees of organisations. An L&D practitioner works with organisations to design training programmes, deliver training and sustain the benefits of this training by working with managers and stakeholders.
Learning and Development Consultant /
Learning and Development (L&D) Consultant / Business Partners are responsible for identifying areas of improvement in individuals, groups and organisations, and finding appropriate learning and development solutions to improve their organisation. L&D Consultants also ensure that the learning and development techniques they recommend align with the strategic ambitions and objectives of the business, finding creative ways to overcome obstacles. As part of their role, they can influence key stakeholders and make decisions on what the business can and should do in an L&D context.
Customer Service Specialist
A customer service specialist is a role designed to be a ‘professional’ for direct customer support within any and all sectors and organisation types. The role requires you to be an advocate of Customer Service, acting as a point of contact for more complex or technical customer service requests, complaints, and queries.
An apprentice looking to take on the role of the Customer Service Specialist will often develop into a position of being the escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you will share your knowledge with your wider team and colleagues.
Children, Young People & Families Manager
As a Children, Young People and Family Manager you will ensure direction, alignment and commitment within your own practice, your team(s), your organisation and across partnerships to help children, young people and families aspire to do their best and achieve sustainable change. You will build teams, manage resources and lead new approaches to working practices that deliver improved outcomes and put the child, young person or family at the centre of practice.
Children, Young People & Families Practitioner
As a Children, Young People and Families Practitioner you will be working with a range of people, including carers, to achieve positive and sustainable change in the lives of children, young people and families. You will demonstrate a passion to care for and about children, young people and families and will be skilled in recognising and assessing the complex needs that children, young people and families often present including any specific interventions or referrals.
A Production Chef works as part of a team in time-bound and often challenging kitchen environments which can include schools, hospitals, the Armed Forces, care homes and high street casual dining or pub kitchens. They will either report to the Senior Production Chef or the appropriate line manager at the kitchen.
Learning Mentor (Coming Soon)
Mentoring is – and has been for centuries – the foundation of vocational training and apprenticeships, yet this standard is the first formal recognition of this role. Nowadays, mentoring takes place in all parts of the Education and Training Sector (ETS) and staff-development contexts. A Learning Mentor supports learners of all ages, and all levels, to develop within a new work role. These learners may be, for example, apprentices, trainees or new recruits (ranging from young entrants to new CEOs) in the workplace, or in any vocational learning environment.
Learning and Skills Teacher (Coming Soon)
The Learning and Skills Teacher (LST) is ‘dual-professional’, having first achieved competence in a vocational or subject specialism and then subsequently trained as a teacher. This means that many teachers in the Education and Training Sector (ETS) begin teaching as a second, or even later, career. The Learning and Skills Teacher role is pivotal to the success of traineeship and apprenticeship programmes, in delivering effective vocational education and training that meets both learners’ and employers’ needs.
Coach (Coming Soon)
The Assessor Coach role has emerged within the Education and Training Sector (ETS), over the last 30 years, originally as a result of the implementation of vocational (competence-based) qualifications (notably NVQs) and formalised work-based education and training. The Assessor Coach is a dual professional, using their up-to-date professional knowledge and skills to support vocational and professional development across the formal ETS as well as in any employer setting, and at any level. They may, for example, coach and assess apprentices, trainees or new recruits (ranging from young entrants to new CEOs) in the workplace, commensurate with their own level of experience and qualifications, as required by their employer or their sector.
Sales Executive (Coming Soon)
A Sales Executive is a salesperson working in either the Business to Business or Business to Consumer markets with a responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.
Digital Marketer (Coming Soon)
The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically work as part of a team and they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions and will normally report to a Digital Marketing Manager, a Marketing Manager or an IT Manager.