An Operations Departmental Manager takes the reins of people and projects and is continually intent on achieving a company’s short and long-term goals. They report to senior management or the business owner, to keep them continuously informed about the overall operations and state of the business.
A Team Leader Supervisor is a natural leader. They manage people, operations, projects and more to deliver tangible outcomes for their company. As a team leader supervisor, a successful apprentice will be in charge of determining their team’s direction and utilising their best qualities to achieve the company’s goals.
The End-Point Assessment for the Hair Professional apprenticeship includes Practical Assessments and an Oral Questioning.
Adult Care Worker
The End-Point Assessment for the Adult Care Worker apprenticeship includes a Situational Judgement Test and a Professional Discussion.
Customer Service Practitioner
A Customer Service Practitioner is the face and, in many cases, the first point of contact a customer has with a company. The apprentice’s raison d’être, as a Customer Service Practitioner, will be getting to know their customers and clients and resolving any problems with high-quality products and services delivered from the workplace, digitally or by travelling in person to the customer’s location. Their interactions may be one-time events, resolving one-time anomalous problems, or they could be more routine, dealing with orders, payments, transfers, offering guidance and support, sales, after care, service recovery or gaining information for the company by attaining customer feedback. As a Customer Service Practitioner, the number of industries an apprentice could work in is practically unlimited, from manufacturing to marketing, civil engineering to the civil service.
Above all else, Retailers must be passionate about delivering a quality service that always aims to exceed customers’ expectations. Given that the main purpose of a Retailer is to assist customers when they purchase products and services they must enjoy direct contact with a wide range of people and be motivated by completing a sale and knowing a customer is happy with their purchase.
Chef De Partie
A Chef De Partie is responsible for running a specific section of the kitchen. This type of chef usually manages a small team of workers, which they must keep organised so that dishes go out on time and the work area remains clean and orderly.
Individuals in the role of the HR Consultant will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers.
Associate Project Manager
The End-Point Assessment for the Associate Project Manager apprenticeship will include a Presentation (supported by a Portfolio of Evidence) and a Professional Discussion (supported by the same Portfolio of Evidence).
The End-Point Assessment for the Assessor/Coach apprenticeship includes Assessor Coach Observations and a Professional Discussion.
A Commis Chef is the most common starting position in many kitchens and in principle the most junior culinary role. A Commis Chef carries out basic cooking tasks and prepares food under the supervision of a senior chef whilst their primary objective is to learn and understand how to carry out the basic functions in every section of the kitchen.
The End-Point Assessment for the Business Administrator apprenticeship includes a Knowledge Test, a Project Presentation and a Portfolio-Based Interview.
Healthcare Assistant Practitioner
The End-Point Assessment for the Healthcare Assistant Practitioner apprenticeship includes a Multiple Choice and Short Answer Test, an Observation of Practice and a Reflective Journal and Interview.
The End-Point Assessment for the Retail Manager apprenticeship includes a Written Exam, a Retail Business Project and a Professional Discussion.
HR Professionals in the HR Support role are typically either working in a medium to large organisation as part of the HR function delivering front-line support to managers and employees or are an HR Manager in a small organisation.
Customer Service Specialist
A customer service specialist is a role designed to be a ‘professional’ for direct customer support within any and all sectors and organisation types. The role requires you to be an advocate of Customer Service, acting as a point of contact for more complex or technical customer service requests, complaints, and queries.
An apprentice looking to take on the role of the Customer Service Specialist will often develop into a position of being the escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you will share your knowledge with your wider team and colleagues.
Children, Young People and Families Manager
The End-Point Assessment for the Children, Young People and Families Manager apprenticeship will include a Situational Judgement Test and a Competence Interview.
Healthcare Support Worker
The End-Point Assessment for the Healthcare Support Worker apprenticeship includes a Knowledge Test, an Observation of Practice and an Evidence Portfolio with an Interview.
Retail Team Leader
A Retail Team Leader should deliver exceptional customer service and a positive experience for customers. They provide critical support to managers and may deputise in their absence. Retail Team Leaders may guide and coordinate the work of the team, identify and explore opportunities that drive sales and ensure team members maintain business standards in relation to merchandising, service and promotional activities.
A Hospitality Manager works across a huge variety of organisations including bars, restaurants, cafés, conference centres, banqueting venues, hotels and contract caterers. These managers generally specialise in a particular area, however their core knowledge, skills and behaviours are aligned.
Learning and Development Consultant /
Learning and Development (L&D) Consultant / Business Partners are responsible for identifying areas of improvement in individuals, groups and organisations, and finding appropriate learning and development solutions to improve their organisation. L&D Consultants also ensure that the learning and development techniques they recommend align with the strategic ambitions and objectives of the business, finding creative ways to overcome obstacles. As part of their role, they can influence key stakeholders and make decisions on what the business can and should do in an L&D context.
Children, Young People and Families Practitioner
The End-Point Assessment for the Children, Young People and Families Practitioner apprenticeship will include a Practical Observation and a Competence Interview.
The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically work as part of a team and they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions and will normally report to a Digital Marketing Manager, a Marketing Manager or an IT Manager.
Lead Adult Care Worker
The End-Point Assessment for the Lead Adult Care Worker apprenticeship includes a Situational Judgement Test and a Professional Discussion.
A Hospitality Supervisor works across a wide variety of businesses including bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role.
IT Technical Salesperson
An IT Technical Salesperson will specialise in the promotion and sale of technical products and services. They will have a vast amount of knowledge about IT and the specific products and services of the company they work for. They will also be able to promote and upsell in a range of situations.
Learning and Development Practitioner
A Learning and Development (L&D) Practitioner specialises in the creation of new and useful learning and training programmes, primarily for employees of organisations. An L&D practitioner works with organisations to design training programmes, deliver training and sustain the benefits of this training by working with managers and stakeholders.
Early Years Educator
The End-Point Assessment for the Early Years Educator apprenticeship includes a Knowledge Test and a Professional Discussion.
Senior Healthcare Support Worker
The End-Point Assessment for the Senior Healthcare Support Worker apprenticeship includes a Multiple Choice Question Test, an Observation of Practice and a Professional Discussion.
Hospitality Team Member
A Hospitality Team Member can work in a range of establishments, for example, bars, restaurants, cafes, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although a Hospitality Team Member tends to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.
Learning and Skills Teacher
The End-Point Assessment for the Learning and Skills Teacher apprenticeship includes a Professional Discussion and Teaching Observations.
A Sales Executive is a salesperson working in either the Business to Business or Business to Consumer markets with a responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close.
A Production Chef works as part of a team in time-bound and often challenging kitchen environments which can include schools, hospitals, the Armed Forces, care homes and high street casual dining or pub kitchens. They will either report to the Senior Production Chef or the appropriate line manager at the kitchen.
The End-Point Assessment for the Learning Mentor apprenticeship will include Learning Mentor Observations and a Professional Discussion.
Senior Production Chef
A Senior Production Chef strives to produce customers’ meals consistently to perfection according to predetermined specifications. They have the ability to work independently and lead a team in often hot and highly challenging kitchen environments. A Senior Production Chef is likely to work in organisations where brands, recipes and menus have been created by a central development team.
The End-Point Assessment for the Teaching Assistant apprenticeship will include a Practical Observation (with a Questions and Answer session) and a Professional Discussion (supported by a Portfolio of Evidence).